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Does Quest Data Protection products have SOC 2 compliance, and/or ISO 27001 certifications? (4372548)
Some organizations require compliance certifications such as SOC 2 or ISO 27001 when evaluating vendor security and risk management. ... This article clarifies Quest Data Protection products' compliance with these standards.
NetVault: Backup Client / Server Interoperability (4047289)
When upgrading the NetVault Client, select the setup program that matches the installed version architecture installation type. ... A Pure-64 installer can't be used to upgrade a Hybrid version. ... This rule does not apply to NetVault Server upgrade.
Microsoft 365 backups failing with Error from library: InvalidAuthenticationToken (4376034)
Microsoft 365 backup jobs that have been completing successfully for a considerable amount of time suddenly failed with <em>Error message from library - Check in More Info</em>. ... When the error message is clicked on the job logs, additional information is displayed indicating that the problem is due to <em>Exception occurred - Reason:Code: InvalidAuthenticationToken</em>.
Restored files using the Hyper-V plugin are corrupted or empty (4373826)
When attempting to recover individual files from a Hyper-V incremental backup saveset, the restored files are empty or corrupted. ... The file size will be same as the original one, but when opening the file, no content is displayed, and if it does, garble will be displayed.<br><br>File restore from full backup savesets complete successfully, so they are not affected.<br><br>Issue has been primarily identified when using Hyper-V 2016, but there has been Cases indicating that it could also happen with other versions of Hyper-V. The issue has been identified as defect NV-3778 <p>We continually evaluate all customer reported defects
How to Restore VMware VM Configuration Files (4378006)
Rather than restoring a complete working VM, sometimes it might be necessary just to restore a virtual machine configuration file or just one of multiple virtual storage file. ... The follow document list the steps to complete such recovery operation.
Setup has detected an existing installation of NetVault, but failed to determine whether it is a Client or a Server (4377791)
When upgrading a NetVault Server that has been added as a client to another NetVault Server, the upgrade may fail with the following error: ... Setup has detected an existing installation of NetVault, but failed to determine whether it is a Client or a Server.
VMware file level restore fails with "Job Status: Restore Failed" (4042958)
When attempting to file level restore from a VMware plugin backup, the job will fail with "Job Status: Restore Failed". ... From the logs you will also see Error "Please select 'Restore files from backup' and set restore path in the restore options".
How to open a case using the Quest Support Portal to request Technical Support (4225829)
How to open a case or submit a service request through the Quest Support Portal when experiencing an issue or have questions about Foglight. ... First, the user must registered with an account associated with a license number or asset number on the Quest Support Portal.
While Editing Global Notification Profile, There Are Options That Are Displayed Twice (4043850)
There are multiple scripts using the same notification method name. ... Global notification scripts are stored by default on %NVHOME%\scripts\global. ... During troubleshooting, it is possible that the original file was backed up on the same directory, while a new version of the file was placed inside the directory.
How to Add/Remove/Change Tapes on a Tape Library Controlled by NetVault (4042248)
This article provide the instructions to add/remove/change the media on a tape library controlled by NetVault. ... Before opening the door to change tapes in a NetVault controlled library, you must issue the Open Door command from the Device Management screen.
VMWare Backup Job Completes with Warnings: Failed to Generate File Index. (4039368)
VMware plugin backup Job completes with warnings: Failed to generate file index when File-Level Indexing option is enabled. ... TaskID 1 Failed to generate file index. ... VMware trace log shows the following:
Entering License Fails with "Failed to install license - License is invalid" (4034565)
When applying a license file, the following error is observed: ... The license was being added to a system with a different Machine ID that the one that is tied to the license. ... The license needs to match the Machine ID.
How do I purchase additional licenses? (4044588)
I need to purchase additional licenses.
Unable to restore NDMP backup to a NetVault Client or a different Appliance (4047135)
A filer volume was backed up using the NetVault NDMP or SnapMirror to Tape plugins, but it cannot be restored to another NDMP Appliance or a system running Windows, Linux or any other operating system.
NDMP restore from Isilon 9.1 or later version fails (4377195)
NDMP restore from Isilon 9.1 or later fails with 'Invalid nlist.tape_offset -1 at index 1 - tape offset not aligned at 512B boundary.'" ... Isilon 9.1 had a code change that stopped accepting -1, and the responses sent are now invalid.
Index conflict: An index needed for this job is in use by another active job (4043309)
Backup job fails with error message "Backup failed to run due to index conflict" or "Index conflict: An index needed for this job is in use by another active job". ... The message indicates that you can't run two jobs at the same time on the same client with the same selection set, particularly not an incremental and a full or consolidated backup.
Nessus vulnerability scans failing for NV 12.x & NV 13.x (4374956)
Do OpenSSL and libcurl vulnerabilities causing Nessus security scans to fail affect NV 12.x & NV 13.x? ... There are also vulnerabilities possibly found in NetVault's libcurl. ... Fixed version: 8.4.0
New Clients added do not show up under managed clients in Netvault (4375234)
After adding a new client to the Netvault system you can no longer see it listed under Managed clients and cannot backup the new client. ... which is originally configured to include <strong>ALL Clients.
UNIMPLEMENTED shows in configuration report (4039898)
Configuration report shows UNIMPLEMENTED for fields type Tree. ... Already fixed in NetVault Backup v11.4. Please upgrade your NetVault Server.
Creating Firewall Rules for NetVault 13.X.X using PowerShell on Windows Server (4371227)
Users running NetVault 13 on Windows Server might encounter issues related to firewall settings that block communication between NetVault processes and other components, such as clients or storage devices.
Unable to receive pdf attachment & html content in email when scheduling report (4039859)
<p> </p> ... <p><img src="https://prod-support-images-cfm.s3.amazonaws.com/KB_kA06R000000c7YgSAI_4039859d.png"></img></p> ... <p>STEP 5 : Schedule the report and you'll receive the email with the specified format in STEP 4 on the scheduled time.
Failed To Fetch Default Library Information - Authentication failed (4376942)
<ol><li>Log into QoreStor.</li><li>On the left navigation bar, select <strong><em>Containers</em></strong>.</li><li>On the upper right corner of the Container you are trying to add to NetVault, click on <strong>…</strong></li><li>A dialogue box will be displayed; select <strong><em>User Access Control</em></strong>.</li><li>Verify the users that are allowed to manage the container.</li><li>On the left navigation bar, now select <strong><em>Users</em></strong>.</li><li>From the table, ensure
Start Time in exported to PDF NetVault report shows incorrect time (4042070)
Exported report in PDF shows incorrect time. ... Start run time is: 4:06AM Singapore time but the exported report in PDF shows Start Time “11:36AM GMT +7:30”. ... This is incorrect because the time is already converted so, GMT +7:30 should not be showing anymore.
Permission denied - privilege to view | NVBUPolicy failed | NVBUBackupTargetSet failed (4039181)
Various errors show up when navigating in NetVault Backup WebUI. ... Here are some of them when creating a backup, when in Server Monitor page, and when in Device Selection page. ... Permission denied - privilege to view.
Error when Editing Job Using nvjobmodify utility: Unrecognised set type (4376943)
When editing a job using the nvjobmodify utility, the command returns an error message: ... Command line interface (CLI) utilities are not correctly parsing some special characters. ... The issue has been identified as defect NVBU-11345 We continually evaluate all customer reported defects in an ongoing effort to improve NetVault.
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