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Recovery Manager for AD Product Notification

Critical Alerts

Recovery Manager for AD including all Editions fails to perform backups when using a group managed service account (gMSA) to connect to the backup agent. This occurs if Microsoft Patch KB5022289 or KB5022286 is applied.

How does this affect me?

Customers using a group managed service account (gMSA) to run their backups may have failed backups.


Customers can change the service account to a standard domain account. This will allow the backups to be created.


Microsoft is aware of the impact to the Quest product and is working to provide a resolution or workaround.

Please review the following KB for further details on this issue, Unable to create backups with a gMSA account after applying Microsoft patch KB5022289\KB5022286.

We apologize for the inconvenience this issue may have caused and we are working quickly correct it and provide more information for resolution.