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Rapid Recovery 6.3 - User Guide

Introduction to Rapid Recovery The Core Console Repositories Core settings Managing privacy Encryption Protecting machines
About protecting machines with Rapid Recovery Understanding the Rapid Recovery Agent software installer Deploying Agent to multiple machines simultaneously from the Core Console Using the Deploy Agent Software Wizard to deploy to one or more machines Modifying deploy settings Understanding protection schedules Protecting a machine About protecting multiple machines Enabling application support Settings and functions for protected Exchange servers Settings and functions for protected SQL servers
Managing protected machines Credentials Vault Snapshots and recovery points Replication Events Reporting VM export Restoring data Bare metal restore
About bare metal restore BMR Windows and Linux Understanding boot CD creation for Windows machines Managing a Linux boot image Performing a bare metal restore using the Restore Machine Wizard Using the Universal Recovery Console for a BMR Performing a bare metal restore for Linux machines Verifying a bare metal restore
Managing aging data Archiving Cloud accounts Core Console references REST APIs Glossary

Viewing the Core Console user interface

The Core Console is the main user interface (UI) through which users interact with Rapid Recovery. When you log into the Rapid Recovery Core Console, you see the following elements.

Table 163: UI elements included in the Core Console
UI Element   Description

Branding area

 

For typical environments, the top left side of the Core Console is branded with the full product name, including the Quest logo. Clicking anywhere on the branding area results in the opening of a new tab in the web browser, displaying product documentation on the Support website.

Button bar

 

The button bar, which appears to the right of the branding area, contains buttons accessible from anywhere in the Core Console. These buttons launch wizards to accomplish common groups of tasks such as protecting a machine; performing a restore from a recovery point; creating, attaching, or importing an archive; or replicating from this source Core to a target Core.

Each button in the button bar is further described in the Button bar table below.

Running tasks count

 

Shows how many jobs are currently running. This value is dynamic based on the system state. When you click the drop-down menu, you see a status summary for all jobs currently running. By clicking the X for any job, you can choose to cancel that job.

Help drop-down menu

[Help]

The Help menu includes the following options:

[Help]

Help. Links to in-product help, which opens in a separate browser window.

[Documentation]

Documentation. Links to Rapid Recovery technical documentation on the Quest website.

 

Interactive training. Links to interactive web-based training on the Quest website.

 

[Support]

Support. Links to the product support page for Rapid Recovery on the Quest website.

 

[Quick Start Guide]

Quick Start Guide. Opens a guided flow of suggested tasks for configuring and using Rapid Recovery Core.

 

[Ideation portal]

Submit an idea. If you have suggestions for features or enhancements, select this option to open the Quest ideation portal, where you can quickly and easily describe your ideas and have them reviewed by product managers for potential inclusion in a future release of Rapid Recovery.

 

[About]

About. Opens the About Rapid Recovery dialog box. Information here includes the Rapid Recovery component; version information; the Core ID; a hyperlink for third-party contributions; and a description of the software.

Server date and time

 

The current time of the machine running the Rapid Recovery Core service appears at the top right of the Core Console. When you hover your mouse over the time, the server date also appears. This is the date and time recorded by the system for events such as logging, scheduling, and reporting. For example, when applying protection schedules, the time displayed on the Core Console is used. This is true even if the time zone is different on the database server or on the client machine where the browser is running.

Icon bar

 

The icon bar includes a graphic representation for major functions accessible in the Core Console. It appears on the left side of the UI, directly below the branding area. Clicking the appropriate item in the icon bar takes you to the corresponding section of the UI where you can manage that function.

Each of the icons in the icon bar is further described in the Icon bar table below.

Left navigation area

 

The left navigation area appears on the left side of the user interface, below the icon bar.

  • The left navigation area contains the text filter and the Machines menu.
  • If you have added replication to this Core, then this area contains a Replicated Machines menu.
  • If you have any machines that were removed from protection but for which recovery points were saved, then this area contains a Recovery Points Only menu.
  • If you added any custom groups, then this area contains a Custom Group menu.
  • If you attached an archive, then this area contains an attached archives menu.

You can toggle the appearance of the left navigation area on and off. This is helpful when you need to see more content in the main navigation area of the UI. To hide this section, click the gray border between the left navigation and main navigation areas. To show this UI element once more, click the gray border again.

Each of the elements in the left navigation area are further described in the Left navigation menu table below.

Context-sensitive help [Help]

[Help from wizard]

From the , each time you click the Help icon (a blue question mark), a resizable browser window opens with two frames. The left frame contains a navigation tree showing topics from the Rapid Recovery 6.3 User Guide. The right frame displays content for the selected help topic. At any given time, the help navigation tree expands to show the location in its hierarchy for the selected topic. You can browse through all help topics using this context-sensitive help feature. Close the browser when you are done browsing topics.

You can also open help from the Help option of the Help menu.

Button bar

Details about the button bar appear in the following table.

NOTE: Icons appear in the button bar only when the Theme general setting for the Core is set to Hybrid (the default display theme).

Table 164: Button bar buttons and menus
UI Element Description

Button bar: Protect button and menu

[Protect button]

The Protect button launches the Protect Machine Wizard, from which you can protect a single machine in the Rapid Recovery Core . Additionally, for other protection options, you can access the drop-down menu next to this button, which includes the following options.

  • The Protect Machine option is another method to launch the Protect Machine Wizard to protect a single machine.
  • The Protect Cluster option allows you to connect to a server cluster.
  • The Protect Multiple Machines option opens the Protect Multiple Machines Wizard to allow you to protect two or more machines simultaneously.
  • The Deploy Agent Software option lets you install the Rapid Recovery Agentsoftware to one or more machines simultaneously. This function uses the Deploy Agent Software Wizard.

Button bar: Restore button and menu

[Restore button]

The Restore button opens the Restore Machine Wizard to allow you to restore data from recovery points saved from a protected machine.

Additionally for other restore or export options, you can access the drop-down menu next to this button, which includes the following options.

  • The Restore Machine option is another method to launch the Restore Machine Wizard to restore data.
  • The Mount Recovery Point option launches the Mount Wizard, which lets you mount recovery points from a protected machine.
  • The VM Export option opens the Export Wizard. From this wizard you can create a virtual machine from recovery points saved in the Rapid Recovery Core. You have the option of creating a one-time export, or you can define parameters for a VM that is continually updated after every snapshot for a protected machine.

Button bar: Archive button and menu

[Archive button]

The Archive button opens the Archive Wizard. From this wizard you can create a one-time archive from selected recovery points, or you can create an archive and continually save to that archive based on a schedule you define.

Additionally for other archive options, you can access the drop-down menu next to this button, which includes the following options.

  • The Create Archive option is another method to launch the Create Archive Wizard to create a one-time archive or to archive continually.
  • The Import Archive option launches the Import Archive Wizard, which lets you import an archive.
  • The Attach Archive option mounts an archive so you can read the contents as a file system.

Button bar: Replicate button

[Replicate button]

The Replicate button opens the Replication Wizard. From this wizard you can specify a target Core, select machines protected on your source Core, and replicate recovery points from selected machines to the target Core in the repository you specify.

You can pause replication when defining it, or you can have replication begin immediately.

Additionally, you can specify whether a seed drive will be used to copy data for existing recovery points to the target Core.

Icon bar

Details about the icon bar appear in the following table.

Table 165: Icon bar
UI Element Description

Icon bar

The icon bar includes a graphic representation for major functions accessible in the Core Console. Clicking the appropriate item takes you to the corresponding section of the user interface where you can manage that function. Icons in the icon bar include:

Icon bar: Home icon

[Home icon]

Home. Click the Home icon to navigate to the Core Home page.

Icon bar: Replication icon

[Replication icon]

Replication. Click the Replication icon to view or manage incoming or outgoing replication.

Icon bar: Virtual Standby icon

[Virtual Standby icon]

Virtual Standby. Click the Virtual Standby icon to export information from a recovery point to a bootable virtual machine.

Icon bar: Events icon

[Events icon]

Events. Click the Events icon to view a log of all system events related to the Rapid Recovery Core .

Icon bar: Settings icon

[Settings icon]

Settings. Click the Settings icon to view or manage settings for the Rapid Recovery Core. You can back up or restore Core configuration settings. You can set general settings to control ports or display aspects. Additionally, you can configure settings in the following categories: automatic updates; nightly jobs; transfer queue settings; client timeout settings; DVM deduplication cache settings; Replay engine settings; and deploy settings. You can view or change database connections; SMTP server settings; cloud storage accounts; and change font settings for reports. You can set SQL attachability settings; Core job settings; license settings; SNMP settings; and vSphere settings.

Icon bar: More icon

[More icon]

More. Click the More icon to access other important features. Each has its own icon, listed below.

Icon bar: More icon

System Information

[System Information icon]

System Information. Click System Information to display data about the Rapid Recovery Core server. You can see the host name, OS, architecture and memory for the Core. You can see the name displayed on the Core Console. You can also view the fully qualified domain name of the Core on your network, and the path for your cache metadata and deduplication caches.

For more information about changing the display name, see Understanding system information for the Core.

For more information about deduplication cache, see Understanding deduplication cache and storage locations.

For information on adjusting the settings, see Configuring DVM deduplication cache settings.

Icon bar: More icon Virtual Environment

[Virtual Environment icon]

The Virtual Environment option appears in the [More] (More) menu only if your Core is installed on a Hyper-V or vCenter/ESXi virtual machine.

Clicking this option results in the Virtual Environments page, which provides options for managing credentials, storage locations, repositories, and volumes for Hyper-V and ESXi virtual environments.

This page has three sub-pages (Virtual Storage, Attached Disks, and Provisioning), from which you can accomplish the following tasks, respectively:

Manage hypervisor credentials. On the Virtual Storage sub-page, you can manage the credentials for Hyper-V or vCenter/ESXi hypervisor hosts added to or protected on your Core. If you add a hypervisor host and enter your credentials, Rapid Recovery caches them for future use.

Manage hypervisor host storage locations. On the Virtual Storage sub-page, once one or more protected hypervisor hosts appear on this page, you can manage storage locations. You can see and set a path to a physical folder on your hypervisor (for Hyper-V), or a path for your data store (for ESXi). You can expand or contract the view of storage locations defined to see all disks; expand again to show snapshots on the base disks, and which is currently active and mounted.

Monitor virtual disks. On this page, you can see disks attached to your virtual environments. From the Attached Disks sub-page, you can view and monitor all virtual disks currently attached to the virtual machine, including the subset of disks not specifically defined as storage locations in the Virtual Storage sub-page.

NOTE: For this reason, the number of disks listed n the Attached Disks sub-page may exceed the number of volumes shown on the Virtual Storage sub-page.

Define repositories or virtual volumes. On the Provisioning sub-page, you can create a new repository for your Hyper-V or ESXi protected machines. You can also add an empty volume for your virtual environments.

NOTE: Creation of either a repository or a virtual volume requires a storage location to be defined on the Virtual Storage sub-age as a prerequisite.

Icon bar: More icon

Archives

[System Information icon]

Archives. Rapid Recovery lets you manage archives of information from the Core. You can view information about scheduled or attached archives, and you can add, check, or import archives.

Icon bar: More icon

Mounts

[Mount icon]

Mounts. Lets you view and dismount local mounts, and view and disconnect remote mounts.

Icon bar: More icon

Boot CDs

[Boot CDs icon]

Boot CDs. Lets you manage boot CDs, typically used for a bare metal restore (BMR). You can create a boot CD ISO image, delete an existing image, or click the path for the image to open or save it.

Icon bar: More icon

Repositories

[Repositories icon]

Repositories. Lets you view and manage repositories associated with your Core.

Icon bar: More icon

Encryption Keys

[Encryption keys icon]

Encryption Keys. Lets you view, manage, import, or add encryption keys that you can apply to protected machines. If not being used, you can delete encryption keys.

Icon bar: More icon

Cloud Accounts

[Cloud accounts icon]

Cloud Accounts. Lets you view and manage connections between your Core and Cloud storage accounts.

Icon bar: More icon

File Search

[Cloud accounts icon]

File Search. Lets you search through recovery points for specific files that you can then restore to a local disk.

Icon bar: More icon

Retention Policy

[Retention policies icon]

Retention Policy. Lets you view and modify the Core retention policy, including how long to keep recovery points before rolling them up and eventually deleting them.

Icon bar: More icon

Credentials Vault

[Credentials Vault icon]

Credentials Vault. Lets you access and manage user accounts used within the Rapid Recovery Core Console. Easily update credentials or save time entering them when working with your Core.

Icon bar: More icon

Notifications

[Notifications icon]

Notifications. Lets you configure notifications about Core events, define SMTP server settings to email notifications, and set repetition reduction to suppress repeated notifications about the same event.

Icon bar: More icon

Mail Restore

[Notifications icon]

Mail Restore. Lets you search through Exchange server databases to locate and restore mail messages.

Icon bar: More icon

Downloads

[Downloads icon]

Downloads. You can download the Agent software web installer, the Local Mount Utility, or MIB files containing event information to use in an SNMP browser.

Icon bar: More icon

Reports

[Reports icon]

Reports. Lets you access Core reports or schedule reports to generate on an ongoing basis.

Icon bar: More icon

Core Log

[Core log icon]

Core Log. Lets you download Core log file for diagnostic purposes.

Left navigation menu

The full set of menus that may appear in the left navigation area are described in the following table:

Table 166: Left navigation menu options
UI Element Description

Protected Machines menu

The PROTECTED MACHINES menu appears as the first menu in the left navigation area, if one or more machines is protected in your Core.

If you click a specific machine name shown in this pane, a Summary page appears, showing summary information for the selected machine. For more information on what you can accomplish on the Summary page, see Viewing summary information for a protected machine.

Replicated machines menu

If you see the name of another Rapid Recovery Core as a top-level navigation menu, then the Core on which you are viewing the Core Console is a target Core. The menu is named after the source Core, and each machine listed under it represents a machine from that source Core that is replicated on this target.

If this target Core replicates recovery points from more than one source Core, each source Core appears as its own navigable menu in the left navigation area.

If you click a specific machine name shown in a replicated machines menu, a Summary page appears, showing summary information for the selected replicated machine.

For more information about replication, see Replication.

Recovery Points Only menu

If you see a RECOVERY POINTS ONLY menu, your Core retains recovery points for a machine it once protected or replicated. While that machine is no longer continuing to capture new snapshots, the recovery points previously captured on your Core remain. These recovery points can be used for file-level recovery, but cannot be used for bare metal restore, for restoring entire volumes, or for adding snapshot data.

Custom groups menu

If you created any custom groups, a custom group menu appears in the navigation menu. Custom groups are logical containers used to group machines together (for example, by function, or organization, or by geographic location). Custom groups can contain heterogeneous objects (protected machines, replicated machines, and so on). You can define the label for a custom group; like other menus, the name appears in the menu in all upper-case letters.

You can perform actions for like items in a custom group by clicking the arrow to the right of the custom group title. For example, you can force a snapshot for every protected machine in a custom group.

For more information about creating and managing custom groups, see Understanding custom groups.

Attached archives menu

[Attached Archive]

If you attach any archives to your Core, each archive is listed in the left navigation menu. Its label is the name of the archive. Contained in this list is each machine included in the archive.

Details about the elements in the left navigation area appear in the following table.

Table 167: Left navigation area and menus
UI Element Description
Machines menus text filter [Filter] The text filter is a text field that lets you filter the items displayed in the Machines, Replicated Machines, and Recovery-Point Only machines menus. If you type your criteria in this filter, then only the machines that meet your criteria display in the appropriate menus.
Expand and contract details [Expand/Collapse] Click the arrow to the right of the text filter to expand and contract detail for the Machines, Replicated Machines, and Recovery-Point Only machines menus.
Protected Machines menu  

The PROTECTED MACHINES menu appears in the left navigation area of the UI. In this menu, you can view any protected machines, protected clusters, or replicated machines configured in your Core. If you have any protected groups or recovery point-only machines, these also appear as part of this menu.

If you click the Protected Machines menu label, a Protected Machines page appears, showing onone page all of the machines protected on this Core. For more information, see Viewing the Protected Machines menu.

The default view for this menu is expanded. You can contract or expand the view for any of the protected machines in your Core by clicking the [Contract menu] [Contract menu] and [Expand] [Expand menu] arrows on the left side of this menu label, respectively. The following list shows the various icons that can appear in the Protected Machines menu by machine type:

 

[Protected machine]

A simple machine icon portrays a physical machine or a protected VM with Rapid Recovery Agent software installed.

  [ESXi host]

A hollow triple-machine icon portrays an VMware vCenter/ESXi host..

NOTE: If a vSphere/ESXi hypervisor has machines under protection, the appears in this menu, with its VMs as children, even if the host is not protected.

  [Protected VM] A hollow double-machine icon portrays a protected VM guest machine on a VMware vCenter host.
  [Protected cluster]

A multi-machine icon portrays a protected cluster.

  [Cluster node]

A single-machine icon with a small horizontal line above portrays a single node in a cluster.

 

[Protected Hyper-V host]

A double-machine icon filled with two short horizontal lines and a dot portrays a Scale-Out File Server (SOFS) cluster protected in your Core.

[Cluster node]

A single-machine icon filled with two short horizontal lines and a dot portrays a node in a protected SOFS cluster.

Replicated Machines menu   If replicating machines from another Rapid Recovery Core, the name of that Core appears as a separate menu under the Machines menu. Each machine replicated on this target Core from the listed source Core appears under this menu.

For each replicated machine, the icon indicates the type of machine being replicated. For example, if replicating a single machine, the icon shows one machine. If replicating a server cluster, the icon represents a cluster.

You can collapse or expand the view for any of these replicated machines by clicking the arrow on the left side of this menu label.

From the Replicated Machines menu, you can perform actions on all replicated machines.

If you click the Replicated Machines menu, the Machines page appears. This page shows all machines protected on another (source) Core that are replicated to this target Core. For more information, see Viewing replicated machines from the navigation menu.

Recovery Points Only menu [Recovery points only machine] If any machines previously protected on the Core were removed from protection, but the recovery points were not deleted, then the Recovery Points Only menu appears. There is no menu icon. Each of the formerly protected machines with retained recovery points displays in this list. The recovery points-only machine show a standard protected machine icon, with no status icon.

You can collapse or expand the view for any of the recovery points-only machines by clicking the arrow on the left side of this menu label.

From the Recovery Points Only menu, you can remove the recovery points for all the recovery-points only machines on this Core.

If you click the Recovery Points Only menu, the Machines page appears, showing the machines from which the recovery points were saved. For more information, see Viewing the Recovery Points Only menu.

Custom Groups menu   If your Core includes any custom groups, then the left navigation area includes a Custom Group menu. Each of the objects in that custom group displays in this list.

You can collapse or expand the view for any of the custom groups in your Core by clicking the arrow on the left side of this menu label.

From the Custom Groups menu, you can perform actions for like items in the group.

If you click the Custom Groups menu, the Machines page appears, showing a pane for each of the Rapid Recovery objects that appear in your group: protected machines, replicated machines, and recovery points-only machines. For more information, see Viewing the Custom Groups menu.

Attached archives menu [Archive] If you attached any archives to your Core, then the left navigation area includes a menu for each attached archive. Each of the protected machines included in the archive displays in this list. The menu label uses the name specified when the archive was saved.

You can collapse or expand the view for any of the archives attached to your Core by clicking the arrow on the left side of this menu label.

From the attached archives menu, you can perform actions for like items in the group.

If you click the attached archives menu, the Machines page appears, showing a pane for each of the Rapid Recovery objects that appear in your group: protected machines, replicated machines, and recovery points-only machines. For more information, see Viewing the Custom Groups menu.

Viewing protected machines

From the Home page on the Rapid Recovery Core Console, when viewing the Summary Tables view, you can see summary information for any machines protected by the Core in the Protected Machines pane.

NOTE: A software agent acts on behalf of the user to take specific actions. Protected machines are sometimes referred to as agents, since they run the Rapid Recovery Agent software to facilitate data backup and replication on the Rapid Recovery Core.

You can view the status, the display name for each machine, which repository it uses, the date and time of the last snapshot, how many recovery points exist in the repository for the machine, and the total amount of storage space the snapshots use in the repository.

To manage aspects of any protected machine, start by navigating to the machine you want to view, configure, or manage. From the Home page, there are three ways to navigate to a protected machine:

  • You can click on the IP address or display name of any protected machine from the Protected Machines pane. This takes you to the Summary page for the selected protected machine.
  • In the left navigation area, you can click on the title of the Protected Machines menu. The Protected Machines page appears. On this page, you can see summary information about each machine. For a detailed description of this page, see Viewing summary information for a protected machine.
  • In the left navigation area, under the Protected Machines menu, you can click any protected machine IP address or display name. This takes you to the Summary page for the selected protected machine. For a detailed description of this page, see Viewing summary information for a protected machine.

Viewing events for a protected machine

On the Events page, you can view the jobs that occurred or are in progress for the protected machine you selected. Buttons at the top of the page let you navigate to lists of jobs in each of the three categories of activities:

  • Tasks. A job that the Rapid Recovery Core must perform to operate successfully.
  • Alerts. A notification related to a task or event that includes errors and warning.
  • Journal. A composite of all protected machine tasks and alerts.

The following table includes descriptions of each element on the Events page.

Table 3: Events page elements
UI Element Description

Search keyword

Lets you search for a specific item within each category. Available for tasks only.

From

To narrow your results, you can enter a date at which to begin searching. Available for tasks only.

To

To narrow your results, you can enter a date at which to stop searching. Available for tasks only.

Status icons

Each icon represents a different job status. For alerts and tasks, clicking one of the icons lets you filter the list by that status, essentially generating a report. Clicking the icon a second time removes the filter for that status. You can filter by more than one status. Statuses include:

  • Active. A job that is in progress.
  • Queued. A job that is waiting for another job to complete before it can initiate.
  • Waiting. A job waiting for your approval or completion, such as a seed drive. (For more information about seed drives, see Replication.)
  • Complete. A job that completed successfully.
  • Failed. A job that failed and did not complete.

Service icon

This button adds services jobs to the list of jobs. When you click this icon, a smaller service icon appears on each status icon, which lets you filter by service jobs that have those statuses (if any exist). Examples of services jobs include deleting index files or removing a machine from protection.

Export type drop-down list

The drop-down list includes the formats to which you can export the event report. Available for tasks only. It includes the following formats:

  • PDF
  • HTML
  • CSV
  • XLS
  • XLSX

[Export]
      (Export icon)

Converts the event report to the format you selected. Available for tasks only.

Page selection

Event reports can include several jobs across multiple pages. The numbers and arrows at the bottom of the Events page let you navigate the additional pages of the report.

The Events page displays all events in a table. The following table lists the information shown for each item.

Table 4: Detailed information for the Event summary table
UI Element Description

Status

Shows the status for the task, alert, or journal item. Available for alerts or journal items, click the header to filter the results by status.

Name

Name is available for tasks only. This text field lists the task type that completed for this protected machine. Examples include transfer of volumes, maintaining repository, rolling up, performing mountability checks, performing checksum checks, and so on.

Start Time

Available for tasks, alerts, and journal items. Shows the date and time when the job or task began.

End Time

Available for tasks only. Shows the date and time when the task completed.

[Job Details]
      Job Details

Available for tasks only. Opens the Monitor Active Task dialog box, so you can view details of the specific job or task. These details include an ID for the job, rate at which the Core transferred data (if relevant), elapsed time for the job to complete, total work in amount of gigabytes, and any child tasks associated with the job.

Message

Available for alerts and journal items. This text field provides a descriptive message of the alert or journal item.

Viewing the More menu for a protected machine

The More menu offers additional options to help manage the selected a protected machine. To access these tools, click the More drop-down menu and select from one of the options described in the following table.

Table 168: Tools accessible from the More option for a protected machine
Icon UI Element Description

[System information]

System Information

Shows information about the protected machine, system information, volumes, processors, network adapters, and IP addresses for this machine.

For more information, see Viewing system information for a protected machine.

[Mounts]

Mounts

From the Local Mounts pane, you can view or dismount volumes mounted locally. From the Remote Mounts pane, you can view or dismount volumes mounted using the Local Mount Utility.

For information on dismounting volumes, see Dismounting recovery points.

For information on mounting a recovery point locally, see Mounting a recovery point or Mounting a recovery point volume on a Linux machine, respectively.

[Retention Policy]

Retention Policy

Lets you specify a retention policy for the selected machine. You can choose to use the Core's default policy, or you can differentiate the retention policy for this machine only. For more information, see Customizing retention policy settings for a protected machine.

[Notifications]

Notifications

Lets you specify a custom notification group for events pertaining to the selected machine. This does not change the notifications already set on the Core. For more information, see Configuring notification groups.

[Agent log]

Agent Log

Lets you download and view the log file for a machine protected using the Rapid Recovery Agent software. For more information, see Downloading and viewing the log file for a protected machine.

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