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Rapid Recovery 6.3 - User Guide

Introduction to Rapid Recovery The Core Console Repositories Core settings Managing privacy Encryption Protecting machines
About protecting machines with Rapid Recovery Understanding the Rapid Recovery Agent software installer Deploying Agent to multiple machines simultaneously from the Core Console Using the Deploy Agent Software Wizard to deploy to one or more machines Modifying deploy settings Understanding protection schedules Protecting a machine About protecting multiple machines Enabling application support Settings and functions for protected Exchange servers Settings and functions for protected SQL servers
Managing protected machines Credentials Vault Snapshots and recovery points Replication Events Reporting VM export Restoring data Bare metal restore
About bare metal restore BMR Windows and Linux Understanding boot CD creation for Windows machines Managing a Linux boot image Performing a bare metal restore using the Restore Machine Wizard Using the Universal Recovery Console for a BMR Performing a bare metal restore for Linux machines Verifying a bare metal restore
Managing aging data Archiving Cloud accounts Core Console references REST APIs Glossary

Viewing system information for the Core

System information for the Core includes general information, information about Core volumes, microprocessors, and Replay Engine connections. For a detailed description of the information available on this page, see Understanding system information for the Core.

NOTE: You can also see system information for a specific protected machine. For more information, see Viewing system information for a protected machine.

Complete the steps in this procedure to view system information for the Core.

  1. Navigate to the Rapid Recovery Core Console.
  2. On the icon bar, click [More] 
    (More) and then click [System Information] 
    System Information.

    The System Information page appears.

Understanding system information for the Core

Rapid Recovery lets you view information about the Rapid Recovery Core. You can view general information, information about local volumes on your Core machine, processor information for your Core, and Replay Engine connections.

NOTE: You can also see system information for a specific protected machine. For more information, see Viewing system information for a protected machine.

In the General pane, you can see information about your Core as described in the following table.

Table 26: Core system information
UI Element Description

Host name

The machine name of your Rapid Recovery Core.

OS version

The version of the operating system installed on the Rapid Recovery Core.

OS architecture

Lists the underlying structure and design of the machine hosting yourRapid Recovery Core. Potentially includes chipset and lists 64-bit system. Rapid Recovery Core supports 64-bit systems only.

Memory (physical)

Lists the amount of Random Access Memory installed on the Core machine.

Display name

Shows the display name of the Core, which is configurable (see Configuring Core general settings).

Fully qualified domain name

Shows the fully qualified domain name for the Core machine.

Metadata cache location

Shows the path of the metadata cache location.

For more information, see Understanding deduplication cache and storage locations.

Primary cache location

Shows the path of the primary deduplication cache location.

For more information, see Understanding deduplication cache and storage locations.

Secondary cache location

Shows the path of the secondary deduplication cache location.

For more information, see Understanding deduplication cache and storage locations.

The Volumes pane includes the following information about storage volumes for the Core machine: Name, device ID, file system, raw capacity, formatted capacity, used capacity, and mount points.

The Processors pane displays detailed information about processors on the Core, including architecture, the number of Cores, the number of threads, clock speed, and description, if any.

The Replay Engine Connections pane displays detailed information about currently mounted recovery points. You can view the local end point, remote end point, mounted image agent ID, the authenticated user, number of bytes read, and number of bytes written.

You can dismount recovery points that are mounted locally on a Core from the Mounts page. For more information about dismounting recovery points, see Dismounting recovery points.

For more information, see Viewing system information for the Core.

Accessing Core logs

Information about various activities for the Rapid Recovery Core are saved to the Core log file. This file, AppRecovery.log, is stored by default in the path C:\ProgramData\AppRecovery\Logs.

NOTE: Depending on your settings, the AppRecovery directory may not be visible on the Rapid Recovery Core. To see this directory, you may need to change the Folder Options control panel to show hidden files, folders, and drives. If these settings include the option to hide extensions for known file types, the Core log file may appear as AppRecovery with no .log extension.

The Core log includes information about completed Core jobs, connection failures, results of attempts on the part of the Core to contact the License Portal, and other information. Each statement stored in the Core log file is preceded by one of four qualifiers: INFO, DEBUG, ERROR, and WARN. These qualifiers help categorize the nature of information stored in the log when diagnosing an issue.

NOTE: Similarly, a log file is also stored on each protected machine containing information relating to its attempts at communicating with the Core. For more information about machine logs, see Downloading and viewing the log file for a protected machine.

The ability to access logs can be useful when troubleshooting an issue or working with Quest Data Protection Support. To access logs, see the following procedures:

Downloading and viewing the Core log file

If you encounter any errors or issues with the Core, you can download the Core logs to view them or to share them with your Quest Support representative.

  1. From the Rapid Recovery Core Console, on the icon bar, click [More] (More) and then click [Core log] Core Log.
  2. On the Download Core Log page, click [Download] Click here to begin the download.
  3. If prompted to open or save the Core AppRecovery.log file, click Save.
  4. If you see the Opening Core AppRecovery.log dialog box, do one of the following:
    To open the log file, select Open with, then select an application (such as Notepad) for viewing the text-based log file, and finally click OK.

    The Core AppRecovery.log file opens in the selected application.

    To save the file locally, select Save File and click OK.

    The Core AppRecovery.log file saves to your Downloads folder. It can be opened using any text editor.

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