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NetVault 13.0.2 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors Safe Mode in NetVault

Determining the reason for "waiting for media" status

Determining the reason for “waiting for media” status

When a job is in Waiting for Media state, it implies that the job is unable to initiate data transfer as the target drive or media item is unavailable. The Diagnose Job method allows you to determine the exact reason for this state.

A job may be in the Waiting for Media state due to the following reasons:

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The target media or device is in use by a different job.
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The target device is offline.
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The target media item is not loaded.
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The Reuse Media option is not selected for the job. So, the job is waiting for new media.
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No blank or reusable media item is available for the job.
To determine the exact reason for the “Waiting for Media” status:
1
In the Navigation pane, click Job Status.
2
In the list of jobs, select the job, and click Diagnose Job.
3
On the Diagnose Media Request page, you can view the following information:
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Media Request ID: Media request ID.
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Request Type: Backup or restore.
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Status: Status of the media request.
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Priority: Media request priority.
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Client: NetVault Client on which the job is running.
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Media: Target media and group label (if specified).
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Reuse Media: The “Reuse Media” option is selected or not.
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Required Space: Amount of space required on the media to complete the current request.
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Ensure backup is the first on the target media: The “Ensure This Backup is First on the Media” option is selected or not.
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Auto-Label: The “Label Blank Media Automatically” option is selected or not.
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Mark Read-Only After: The “Mark Media Read-Only” option is selected or not.
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Media Format: Media format.
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Unload on Completion: Media to be unloaded after job completion or not.
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Drives: Drive on which the tape resides.
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Force Local: The “Local Drives Only” option is selected or not.
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Network Compression: The “Network Compression” option is selected or not.
The Reasons table lists the reasons why the specified device or media cannot be used for the job. The following list provides some examples:
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Not enough space.
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Currently unavailable.
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The 'force local drives' option is set. This type of device is considered network attached.
 
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NOTE: We recommend that you perform the steps described in this section and generate a log dump file when logging a case with Quest Technical Support.

Viewing log messages for a job

To view log messages for a job:
1
To view log messages for the latest instance, do the following:
a
In the Navigation pane, click Job Status.
b
In the list of jobs, select the job, and click View Logs.
2
To view log messages for previous instances, do the following:
a
In the Navigation pane, click Manage Job Definitions or Job History.
b
In the list of available job definitions, select the job, and click Manage Job.
c
On the Manage Job page, select the instance, and click View Logs.

Viewing and managing a job

The Manage Job page, which is accessible from the Job Status page, lets you view, edit, and remove an existing job, as well as create a job.

To view and manage a job:
1
In the Navigation pane, click Job Status.
2
On the Job Status page, select the job you want to view, and then click Manage Job.
The Manage Job page opens.
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If you selected a backup job, you can edit the backup job on this page.
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If you selected a restore job, click Edit Job and make your changes on the Edit Restore Job page.
On the Manage Job page, you can view the following information:
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Job Details: This area shows the following information: job name, job ID, job type (backup or restore), and name of the client.
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Configuration: This area lets you create, edit, and view the protection sets. It shows the selections, the plug-in options, schedule, source storage, target storage, and advanced options. To make changes to any of these details, click the corresponding edit icon.
On the detail drawer for your selection, you can edit and save your changes or you can clone the existing set. If you clone the set, you must enter a new set name in the text box at the bottom of the drawer.
 
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NOTE: You can use the Client links in the Job Details area to modify a set, however you cannot use these links to specify a new set for the job. To modify the job definition, see Editing job definitions.

To edit a backup job, you can understand more about the sets by previewing the set information. To preview the set summary, move the pointer over the information icons in the Job Details area on Manage Job page.

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Recent Instances: This table lists the recent instances of the job. It shows the following information: Run time, duration, job size, instance ID, phase ID, and status (Succeeded, Failed, Aborted, and others).
3
To save your changes or submit the job for scheduling, click Save or click Save & Submit, respectively.
If a new name was provided, the Save Job dialog box displays.
4
In the Save Job dialog box, select the applicable action from the following options:
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Save changes creating a new job using the supplied name: Select this option to save the changes to a new job.
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Save changes renaming this job to the supplied name: Select this option to rename the existing job.
5
Click OK.

Monitoring job progress

You can monitor the progress of a job from the Monitor Job page. The page displays the job status, data transfer rate, log messages, and other job details.

To monitor the progress of a backup or restore job:
1
In the Navigation pane, click Job Status.
2
In the list of jobs, select the job, and click Monitor.
3
On the Monitor Job page, you can view the following information:
Figure 24. Monitor Job page

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Job details: This area displays the following details: job title, job ID, instance ID, phase number, client name, plug-in name, status, start time, expected completion time, time elapsed, size of data moved and data transfer chart, current transfer rate and data transfer chart, peak transfer rate, and average transfer rate. The fields: waiting for device, elapsed transfer, estimated transfer remaining, and estimated time remaining are also displayed when running a job using Plug-in for NDMP. The fields: waiting for device and elapsed transfer are also displayed when running a job using Plug-in for SnapMirror to Tape. However, the field ‘expected completion time’ is not displayed when running a job using Plug-in for NDMP and Plug-in for SnapMirror to Tape.
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Job logs: This area displays the log messages generated for the job. By default, the table is sorted by date and time. You can sort the table by one or more columns, as required. For more information, see Sorting records in NetVault WebUI.
To view the page size setting, sorting order in the table, export the records, or edit table settings, click the icons at the lower- right corner of the table. For more information, see Customizing tables in NetVault WebUI.
4
To view the job definition or abort the job, click the corresponding button in the Operations pane. Alternatively, click a link in the Navigation pane to open a different page.
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