Stat 6.3 - User Guide

The General Project Information Region

The top portion of a Project window contains general information about the project.

The unique, user-defined number that identifies the project across all service domains in Stat.

A short description of the project. The description appears on project lists.

The Stat user primarily responsible for the project.

A free-form, 2000-character field for comments.

The date the project is scheduled to start.

The date the project is due to be completed.

If checked, indicates that the project is complete.

This field indicates which domains are included in the project. Only the domains to which you have access appear this field.

Before adding new CSRs or tasks, check the corresponding service domain. When you deselect a service domain, the CSRs and tasks that belong to the domain are removed from the project. Stat displays a message box prompting you to confirm this action.

The Project Detail Information Region

The Project window displays more specific information about a project in a series of tabs. These include the CSRs tab, the Task/Activity tab, and the Issues tab.

The CSRs Tab

This tab contains a list of all the CSRs associated with the project. It functions the same way as the CSR list on the Support Console. To open a CSR, double-click on it, or select it and click Open CSR button, or right-click on it and in the pop-up menu select Open CSR.

Associating CSRs to Projects

You can associate existing CSRs with a project from either the CSR window or the Project window.

You can also associate a CSR to a project from the CSR window

You can also associate a CSR to a project by dragging and dropping it from the Support Console when the Enable drag and drop from console check box is selected in the Project window.

You can associate a CSR with only one project. Stat displays an error message box when you try to associate a CSR that’s already associated with another project.

Select the CSR you want to remove on the CSRs tab and click Remove.