The Logs tab is divided into two sections. The left section displays a tree view of all the logs with each branch representing a predefined category. The right section displays details of the currently selected log, which you can modify as needed.
The left section allows you to navigate through logs and sort the results in a specific way. Each of the branches sorts the logs differently. To open a branch click the plus sign (+) located to the left of the branch or double-click on the branch itself.
The Dates branch sorts your logs by the date you created them. The Dates branch opens up to at least two new branches: All Dates and Today. The All Dates branch displays all the logs sorted by dates starting with the earliest. If the CSR is more than one day old, you see a branch for each day that has passed since the open date. These branches display only the logs created on their respective date.
The Users branch sorts logs by user. The Users branch opens to separate branches for each user. If you are looking for the logs of a specific user, you can open his or her respective branch from the Users branch. In this case the logs are sorted by date, starting with the earliest.
You can flag a log as confidential by selecting the Confidential check box. Confidential logs are not emailed to customers. These logs can be viewed and printed only by Stat users with proper authority. You can recognize that a log is confidential if the Confidential check box is selected and a yellow warning icon precedes the log.
If a CSR has many log entries, you can view them all at once by selecting the Summary branch. Log entries listed in the Summary branch are sortable by topic and specific time intervals (last 7, 14, 30, or 60 days). You can also remove system-generated entries and entries flagged Confidential from the list.
Click the New Log button.
Type information in the Details field.
Click the Create button.
With proper security rights, you can modify the text and topic value of your own logs as well as logs written by other users after the logs have been saved. However, you cannot delete logs once they are saved, and you cannot modify system-generated logs.
An environment refresh is the replacement of one environment (target) with the copy of another environment (source). The source environment can be either an existing environment, or it can be a backup of an environment (including the target). The Environment Refresh tab is where you document in Stat any environment refreshes that you have performed or are planning to perform. This tab is displayed based on a combination of service domain and CSR type. For more information, see .
The Patches tab is where you document and associate patches with a CSR. These can include patches delivered by PeopleSoft, Oracle Applications, as well as user-defined patches for generic applications. The functionality and information displayed in this tab differs depending on the change management module of the CSR. For Oracle Applications, the Patches tab displays information specific to Oracle patches and works in conjunction with the Oracle Applications Patch Management Console. For more information, see . For more information on the Patches tab as it relates to PeopleSoft and Generic Applications, see .
As a CSR moves from one stage to another during its life cycle, many of its values are changed and updated. The History tab maintains a record of these changes, allowing you to determine which values were changed, when, and by whom. The History tab records:
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