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Unified Communications Analytics 8.8.3 - User Guide

Introducing Quest UC Analytics Viewing UC Analytics insights Modifying UC Analytics insights Exporting and importing UC Analytics insights Automatically exporting and sending insights (subscriptions) Appendix A:Questions and Answers for UC Analytics insights Appendix B:List of UC Analytics insights

Moving insights from one page to another

After you have created multiple pages on your home page and loaded insights onto the pages, you might want to move some insights from one page to another.

To move insights to a different page
1
On the page that contains the insights that you want to move, click Manage insights.
2
Click one or more insight tiles to select them.
A check mark appears in the right top corner of each selected tile.
3
Click Move insights and select the insights page to which the insights are to be moved.
A message is displayed indicating that the insight has been moved.

You can also move an insight by clicking the Actions icon at the right corner of the insight tile and select Switch pages to move the insight to a different page.

Can the same insight be on more than one page?

Suppose you have created multiple pages on your home page and loaded certain insights on each page. Now you might want to have one insight, such as Platform - Activity, appear on all the pages. You can add the same insight to more than one page by:

•
Making a copy of the insight and moving it to a different page.
•
Adding the insight to different pages from the library.
•
Export an insight to a file and import the file to add the insight to different pages. For more information, see Exporting insights from and importing insights to an insights home page .
To make a copy and move an insight to a different page
1
To make a copy of an insight, click the Actions icon in the right corner of the insight tile.
2
Select Save as.
3
Save the insight under the same name or a different name.
4
Click Manage insights.
5
Click the copied insight tile to select it.
A check mark appears in the right top corner of the tile.
6
Click Move insights and select the page to which the insights are to moved.
A message is displayed that indicates the insights were moved to the different page.
To add the same insight to multiple pages from the library
1
Click the library icon .
2
Select the insight that you want and click Add to Home Page.
3
Select the specific page to which the insight is to be added.
The insight is added to the selected page.
4
Repeat steps 2 and 3 for each page to which you want to add the insight.

About the Company home page

In addition to the individual pages that each user can add to their home page, a product administrator can create a Company home page which contains insights that all UC Analytics users can view. A Company home page can contain customized insights that a product administrator wants to be available to all users.

If your product administrator has created a Company home page, click the Company page on the left to view the shared insights.

For information about enabling a Company home page, see the Unified Communications Analytics Deployment Guide.

Viewing data in insights

When you click an insight tile on a home page, the insight is displayed. Depending on the data collections that were created and the type of user access that you have, you can see different levels of information.

Data in the insights is cached for 10 minutes. To update the data, refresh your browser.

User access settings also affect the types of data that you can view in the insights such as

•
Cross-platform data
•
Exchange messages, mobile user data, and Exchange public folder information
•
ActiveSync activity and Oultook on the Web (OWA) logon information
•
Skype for Business/Lync peer-to-peer sessions and conferences
•
Exchange Data Loss Prevention (DLP)
•
Skype for Business/Lync Quality of Experience (QoE).
•
Cisco peer-to-peer sessions and conferences

For information about granting users access to the different types of data and to different levels of detail, see the Unified Communications Analytics Deployment Guide.

What does <none> mean in an insight?

In some cases, certain information is missing and will show as <none>. For example, if a message is a system message or is sent through an SMTP address and does not have a corresponding user account in Active Directory (AD), the AD user attributes such as office, department, or sender name can display as <none> since they do not exist in Active Directory.

You can exclude <none> values for aggregated views and organizational grouped views in insights using the Admin Settings | Queries page. For more information, see “chapter 3 Configuring UC Analytics” in the UC Analytics Deployment Guide.

Why are some numeric values in tables shown with colored underlines?

When UC Analytics is configured, thresholds can be set to identify minimum and maximum values that your organization wants to track. For example, for the Skype for Business/Lync Quality of Experience (QoE) data, thresholds can be set to flag the QoE metrics that result in poor calls.

Colors can be used to identify the severity of a poor call (red, yellow, or green), For Exchange, thresholds can be set for values such as mailbox size or the number of attachments uploaded in ActiveSync.

To see the value of the threshold that has been met, left-click on the underlined value and select View threshold details.

When you view the metrics in an insight table, if a threshold is met, the value is underlined in the color that was specified for the threshold. You can filter the results by the actual displayed value or you can filter for the configured threshold value.

For an example of filtering using a configured threshold value, see Filtering by a configured threshold .

For information about configuring thresholds, see the Unified Communications Analytics Deployment Guide.

How can I find out the data source for an insight?

If an insight is missing information, it might mean that a required data source has not been configured for data collection. To see what data sources are required for a particular insight, click the INFO link on the top left of the insight.

 
Table 3. Information provided when you click the INFO link.
Link
What information is available?

If you click the INFO link, information is displayed about what data the insight contains. The required data sources for the insight is also shown.

Viewing insights in multiple browser instances

You can view different insights simultaneously by opening multiple browser windows. When you open a second window, the session inherits the credentials that were used to authenticate the first session. When you log out, all simultaneous sessions using the same credentials are logged out.

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