From the Objects tab of the CSR window, you can identify which objects you have locked and which objects you have reserved. Quest® Stat® denotes lock and reserve status in the Flags column of the CSR object list with a lock icon and a clock icon, respectively.
To unlock or release a reservation for an object, select it in the Object List, click Unlock or Unreserve, and save the CSR. Do not remove an object after you modify it. If you remove it, it is removed from all archive sets in the CSR and Stat cannot accurately report on changes to the object.
Quest® Stat® normally processes reservations on a first in, first out basis, meaning the first CSR to request a reservation on an object is the first CSR to obtain a lock when the object becomes available.
1 |
Select the object(s) and click Reprioritize. |
2 |
Click OK in the message box. |
2 |
In the Assigned To field, select the developer to which you want to assign the object(s). |
3 |
Click Reassign. |
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