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NetVault 13.0.2 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors Safe Mode in NetVault

Downloading logs

When investigating a reported problem, Quest Technical Support might request you to provide the log dump from the NetVault Server. You can generate the dump file by using the Download or Export method available on the View Logs page.

The Download method creates dump files on the local machine where the WebUI is running. This method is useful if you are accessing the server from a remote machine. The Export method creates the file on the NetVault Server. For more information about this method, see Exporting logs.

The supported dump formats are text, binary, and database table dump. By default, the dump file includes all current logs. You can use the filter options to download log entries that meet the specified criteria. For instance, you can set filter options to display log entries for a specific period or a specific job ID number, and then download these entries to a dump file.

To download logs:
1
In the Navigation pane, click View Logs.
2
Click Download, and in the Confirm Download Logs dialog box, select the dump format:
•
Binary Log: Select this option to export the logs to a binary file (“.nlg”).
•
Text Log: Select this option to export the logs to a text file.
•
Database Table Dump: Select this option to export the logs to a PostgreSQL dump (pg_dump) file.
 
* 
NOTE: When you want to provide the log dump file to Quest Technical Support, use the Binary Log (.nlg) format.
3
Click Download, and in the confirmation dialog box, click OK.
In the File Download dialog box, select the Save option, and specify the location, if necessary. Make sure that you do not navigate away from the page until the browser starts downloading the file.
After the browser finishes downloading the file, you can find a compressed file in the download location.

Exporting logs

When investigating a reported problem, Quest Technical Support might request you to provide the log dump from the NetVault Server. You can generate the dump file by using the Download or Export method available on the View Logs page.

The Download method creates dump files on the local machine where the WebUI is running. This method is useful if you are accessing the server from a remote machine. For more information about this method, see Downloading logs. The Export method creates the file on the NetVault Server.

The supported dump formats are text, binary, and database table dump. By default, the dump file includes all current logs. You can use the filter options to export log entries that meet the specified criteria. For instance, you can set filter options to display log entries for a specific period or a specific job ID number, and then export these entries to a dump file.

To export logs:
1
In the Navigation pane, click View Logs.
2
On the View Logs page, click Export.
3
In the Export Logs dialog box, configure the following options.
 
Table 77. Export logs
Option
Description

File Name

Type a filename for the log file.

You can also select an existing file from the dump file list. If you select or specify an existing file, NetVault overwrites the file.

Depending on the dump format selected, the dump files are created in the binary, text, or pgdump directories under <NetVault home>\logs\dumps (on Windows) or <NetVault home>/logs/dumps (on Linux).

To create the dump file in a different location, specify the full path.

Binary Log

Select this option to export the logs to a binary file (.nlg).

Text Log

Select this option to export the logs to a text file (.txt).

Database Table Dump

Select this option to export the logs to a PostgreSQL dump (pg_dump) file (.dmp).

NOTE: When you want to provide the log dump file to Quest Technical Support, use the Database Table Dump format.
4
Click Export to export the logs.
After the logs are successfully exported, a message is displayed at the upper-right corner of the NetVault WebUI.

Manually purging the log messages

Log messages that are older than 30 days are automatically purged from the database. You can also manually delete the log messages by using the Purge Logs method available on the View Logs page.

 
* 
NOTE: To change the maximum age for log messages, see Modifying the purge policy for log messages.
To manually purge the log messages:
1
In the Navigation pane, click View Logs.
2
On the View Logs page, click Purge.
3
In the Purge Logs dialog box, configure the following option:
•
Delete log entries before: Type or select the date and time to delete all log messages created before the specified time.
4
Click Purge.
After the logs are successfully deleted, a message is displayed at the upper-right corner of the NetVault WebUI.

Setting up a user-defined log event

To receive notifications when a log message is generated, you can set up a user-defined log event for that message. You can configure user-defined log events from the View Logs page. The user-defined log events are added to the Log Daemon event class.

To set up a log event:
1
In the Navigation pane, click View Logs.
2
In the logs table, select the applicable log message, and click Set Event.
3
In the Set Log Event dialog box, configure the following options.
 
Table 78. Set log event
Option
Description

Event Name

Specify a name for the log event.

Event Description

Provide a detailed description for the event.

4
Click Set Event.
After the event is successfully added, a message is displayed at the upper-right corner of the NetVault WebUI.
5
To receive a notification when the event occurs, set up a notification method for the event.
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