Configuring NetVault Backup to use a specific VSS provider
When performing VSS-based backups, NetVault Backup uses the default VSS provider as determined by VSS. To use a specific VSS provider, you can configure the provider ID in the vss.cfg file.
If the vss.cfg
file does not exist on the server or client machine, manually create the file in the config
Configuring default settings using Txtconfig
The Txtconfig utility provides a text-based interface to customize various settings for the server and client machines. This utility is available on all supported operating systems. The Txtconfig utility resides in the bin directory under the NetVault Backup installation directory.
Before you start Txtconfig on a Windows-based machine running the French or German version of NetVault Backup, you must set the font type and code page in the command prompt window:
|Set the font type to Lucida Console:
Open a command prompt window. Click the Control Menu icon in upper-left corner or right-click the title bar, and select Properties
. In the Properties
dialog box, click the Font
tab, and select Lucida Console in the Font
These settings are necessary to display the text correctly in the command prompt window.
page is displayed when you start the Txtconfig utility. You can view the following details on this page: Machine name, machine ID, network names, IP addresses, NetVault Backup version, OS version, and OS platform.
About diagnostic tracing
Diagnostic tracing is used to capture detailed information about error conditions. Quest Technical Support personnel use this information for debugging and troubleshooting purposes.
Tracing is disabled by default. To capture diagnostic information, you must enable tracing on the relevant NetVault Backup machines. You can configure NetVault Backup to start tracing immediately or when the service restarts. You can also specify a time window to automatically start and stop tracing at the specified time.
Diagnostic information is written to trace files. You can generate trace files for all processes or a subset of processes. These files are generated on the machine where the selected processes are running. NetVault Backup uses a Trace Container directory to store all trace files generated during various sessions. By default, the trace container directory is created under the NetVault Backup installation directory. You can modify the default settings to specify a new location for the container directory. When tracing is enabled, a session directory is created under the container directory; all trace files generated during the session reside in this directory. You can use the WebUI to download trace files from various machines to the local machine where the WebUI is running.
MSP administrator can enable and disable tracing and tracing filters on NetVault Backup Server and its own client machines. Whereas, tenant administrator can enable and disable tracing filter only for its own client machines.
When tracing requires diagnostic information on NetVault Backup Server and tenant client machines, MSP administrator and tenant administrator must sync with each other to enable and disable tracing for a particular operation during a given time window.
After generating and downloading traces, tenant administrator provides traces to MSP administrator to send for further analysis or investigation.