erwin Data Transformation 9.2.1 - User Guide

Zendesk – Get Tickets

Zendesk – Get Tickets

To use the adapter for Zendesk to get tickets, select the authorization method (Account / Access Token) and enter the relevant credentials.

Click the  button to proceed to the next step, and select the operation “Get Tickets”. Enter a name and folder for the adapter, and select the view from which to retrieve tickets. A description can also optionally be entered for the adapter.

Click the  button to proceed to the next step, where the adapter can be previewed and/or saved.

To preview a sample of the first 50 results, click the   button.

To save the adapter to the DT database, click the  button.

Zendesk – Create Tickets

Zendesk – Create Tickets

To use the adapter for Zendesk to create new tickets, select the authorization method (Account / Access Token) and enter the relevant credentials.

Click the  button to proceed to the next step, and select the operation “Create Tickets”. Enter a name and folder for the adapter. A description can also optionally be entered for the adapter.

Click the  button to proceed to the next step. To save the adapter to the DT database, click the  button.

The adapter can now be used as a target endpoint when mapping data in a workflow. To select the adapter as a target, select “Web Service POST” as the operation and select your Zendesk adapter. A mapping table will appear, allowing the source fields to be mapped to relevant target fields for creating Zendesk tickets.

Zendesk – Update Tickets

Zendesk – Update Tickets

To use the adapter for Zendesk to update existing tickets, select the authorization method (Account / Access Token) and enter the relevant credentials.

Click the  button to proceed to the next step, and select the operation “Update Tickets”. Enter a name and folder for the adapter. A description can also optionally be entered for the adapter.

Click the  button to proceed to the next step. To save the adapter to the DT database, click the  button.

The adapter can now be used as a target endpoint when mapping data in a workflow. To select the adapter as a target, select “Web Service POST” as the operation and select your Zendesk adapter. A mapping table will appear, allowing the source fields to be mapped to relevant target fields for updating Zendesk tickets (using the id as a key).

CloudHealth – READ PERSPECTIVE GROUPS

CloudHealth – READ PERSPECTIVE GROUPS

To use the adapter for CloudHealth, to read perspective groups, fill the field “Web Service Home URL” with the CloudHealth URL you want to connect to. Then, provide a valid username/password to connect, or the API credentials (API Key), that can be generated by a valid account.

Please, make sure that the account has the correct permissions to use CloudHealth API: http://apidocs.cloudhealthtech.com/#documentation_getting-your-api-key

The  button steps into the next window that shows the available operations of this Web Service; choose “READ PERSPECTIVE GROUPS”, to get the list of groups in the desired perspective.

After selecting the desired operation, it is required to enter a name and a description for the adapter into the appropriate fields; the user must browse the file system for the adapter folder (used to save intermediate and result file for adapter execution).

The next button  steps into the next window that allows the user to set values for the Web Service parameters.

When a lens icon shows beside the parameter name:

this means that user may choose the parameter value from a list of available items. In case of this example, with the double-click on the lens icon, a table appears, with the available perspectives:

 Select and apply the selection:

Pressing the   button opens a new pop-up window and the response resulting from the Web Service call is displayed, with the name and ref_id of existing groups. These values can be stored in EA model object to manage groups creation and update, based on CH identifier (see after).

Pressing the   button will store all the entered parameters for the web service adapter in the DT database.

The button closes the data preview window and goes back to the Web Service configuration form.