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Rapid Recovery License Portal 6.0.1 - User Guide

Getting Started with the Dell Data Protection | Rapid Recovery License Portal Managing Licenses in the Dell Data Protection | Rapid Recovery License Portal
Downloading Software from the License Portal Using the Dashboard Performing Global Searches in the License Portal Configuring Personal Settings Configuring Email Notifications Settings Changing your Password Managing Users Managing Groups Managing Licenses Managing Registered Agent Machines Managing Cores Working with License Portal Reports
Third Party Legal Notices

Managing Registered Agent Machines

The Machines area of the License Portal displays the AppAssure 5 or RapidRecovery Agents for the current group. This view lets you view and manage licenses on a machine-by-machine basis.

Refer to the following topics for more information about viewing and managing agent machines.

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Viewing and Searching for Registered Agent Machines
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Viewing and Working with Machine Details
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Working with Agent Machines

Viewing and Searching for Registered Agent Machines

In the License Portal, you can easily view and search for registered agent machines.

To view and search for registered agent machines
1
Ensure that the group for which you want to view machines is currently selected.
2
In the left navigation area of the License Portal, click Machines.
A list of agents appears in a table on the Machines page. The following information is displayed for the machines.
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Status - The status of the machine as active, paused, or blocked. If an agent is paused, it does not take snapshots but can be resumed from the associated Core.The license is also still counted in the pool, If an agent is blocked, snapshots cannot be resumed from the Core; the agent must be “unblocked”. The license of a blocked machine is not counted in the pool.
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Display Name - The display name of the machine.
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Group - The group to which this machine belongs.
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Core - The Core to which this agent belongs.
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Replicated To - The Core to which this agent is sending replication snapshots if applicable.
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License - The type of license for this machine.
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License Expires - The expiration status and the date the license expires, if applicable; for example, Expired, Never, a future date, and so on.
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Version - The version of AppAssure 5 or RapidRecovery Agent software installed on this agent.
3
To sort the list of machines in the table, click the column heading by which you want to sort.
4
To filter the machines list or search for machines, do the following:
a
To search by name, in the text box in the Machine Name column, enter text for a machine name.
b
To search by license pool or number of cores, click the drop-down menu in the Used License Pool or Cores column, and enter a number or numeric range.
Any search results are returned in the table.
5
To start a new search, click the link, Clear Filters. in the Actions column.
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NOTE: You can export the list of users as needed. To export, on the Export drop-down menu, click Export to XLS or Export to PDF as appropriate. Microsoft Excel 2010 and higher are supported export formats.

Viewing and Working with Machine Details

In the License Portal you can view a variety of detailed information about a machine, such as identifying information and modification history.

To view machine details
1
In the left navigation area of the License Portal, click Machines.
2
In the Actions column of the machine for which you want to view details, click Details.
In the Details dialog box, you can view detailed information about the machine.
This information includes: Status, License type, the associated core machine type, amount of protected data (in GB), version of AppAssure 5 or RapidRecovery software, IP address, expiration date (if applicable), the machine to which this machine is replicated (if applicable), gateway address, Operating System, and last heartbeat (which is the last time this machine checked in with the License Portal). A history of modifications made to this machine is also displayed.
3
Click the following actions for this machine as needed:
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Pause Protection - To pause protection for this machine, which temporarily stops the machine from taking snapshots. It can then be resumed from the associated Core.
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Upgrade - To upgrade the license on this machine (for example, from trial to enterprise or subscription).You must have enough licenses in the pool to support the upgrade.
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Extend License - Extends the expiration date of a trial license, which extends the expiration date by two weeks for the agent machine. An Administrator can extend the expiration date once per agent.

Working with Agent Machines

In the Machines area of the License Portal, you can complete a variety of tasks, including pausing protection for agent machines, upgrading or downgrading the licenses for agent machines, and more.

To work with agent machines
•
In the left navigation area of the License Portal, click Machines, select the machine(s) you want to work with, and, in the menu above the machines table, click the action you want to perform as described in the following table. (You can use the mouse to point and select multiple machines.)
* 
NOTE: If you have a large number of machines, for your convenience, you can easily filter the machines list to search for a specific machine. See the topic, Viewing and Searching for Registered Agent Machines for more information about searching the list of machines.
Table 11. Agent Machine Options
Option
Description

Pause Protection

Pauses protection for a machine. When you pause a machine, you temporarily stop the machine from taking snapshots. It can then be resumed from the associated Core.

NOTE: When a machine is paused, it is still counted in the license pool,

Resume Protection

Resumes protection of the machine, which starts taking snapshots again.

NOTE: You can also resume and pause protection from the Core.

Downgrade

Downgrades the license version (for example, from enterprise or subscription to trial) and removes the machine from the license pool. This is helpful if you do not want to consume the license pool.

NOTE: Users with administrator privileges can downgrade a machine one time. Downgrades apply for non-trial agents.

Upgrade

Upgrades the license (for example, from trial to enterprise or subscription).You must have enough licenses in the pool to support the upgrade.

Extend License

When downgrading to a trial license, it automatically goes to expired status, You can extend the expiration date using this command, which extends the expiration date for two weeks for the agent. An Administrator can extend the expiration date once per agent.

Block

Blocks the agent. Blocking is helpful, for example, in the event that a customer needs to block an agent but does not have access to the remote core.

When you block an agent machine, you block the functionality to take snapshots and stop consumption of the license pool.A blocked agent is still billed for the current month. It is not billed for the next month. The License Status displays as “Blocked.”

Unblock

Makes a blocked agent visible again. When you unblock, you can select from the following options.

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Unblock and Resume - Unblocks the agent and makes it active again.
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Unblock and Pause - Unblocks the agent, but the agent cannot take snapshots. It can be resumed from the Core.
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Unblock and Downgrade - Unblocks the agent and downgrades the license to a a trial license so that it is not consuming your license pool.
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