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KACE Systems Deployment Appliance 9.0 Common Documents - Administrator Guide

About the KACE Systems Deployment Appliance Getting started Using the Dashboard Configuring the appliance Setting up user accounts and user authentication Configuring security settings Preparing for deployment Managing device inventory Using labels Creating a Windows or Linux Boot Environment Managing drivers Capturing images Capturing user states Creating scripted installations Creating a task sequence Automating deployments Performing manual deployments Managing custom deployments Managing offline deployments Imaging Mac devices About the Remote Site Appliance Importing and exporting appliance components Managing disk space Troubleshooting appliance issues Updating appliance software Glossary About us Legal notices

Import driver packages to the appliance

Import driver packages to the appliance

You can import device-specific and network or storage driver packages from the restore share directory to the appliance. The Import feature is useful when drivers packages are larger than 1.5 GB and when you need to download driver packages from a manufacturer's website, such as audio, video, and chipset drivers that have complex configurations or dependencies.

1.
On the left navigation pane, click Settings to expand the section, then click Package Management to display the Package Management page.
2.
Click Import SDA Packages to display the Import List page, which lists all of the packages in the restore share directory.
For more information, see Import appliance components.
3.
Select the driver package to import.
If the drivers are required for network booting, add the WinPE package.
4.
Select Choose Action > Import Selected.

If the drivers are network or storage drivers, re-cache the drivers. See Re-cache the network and storage driver directory.

Understanding KACE Boot Environment drivers

Understanding KACE Boot Environment drivers

When adding the network and storage drivers for the KACE Boot Environment (KBE), the drivers share directory requires re-caching the corresponding driver folder and building a new KBE.

There are two boot environment folders in the drivers share directory, and a folder for each supported operating system. Each KBE and operating system type requires its own driver version.

The drivers share directory has the following directory structure:

•
kbe_windows_x86
•
kbe_windows_x64

You can store any type of drivers in the drivers directory, but Quest recommends storing only the network drivers to this directory.

Add network and storage drivers manually

Add network and storage drivers manually

You can get the network and storage drivers from the manufacturer's website or from a different resource, and add the drivers manually.

Move any drivers that are currently stored in the drivers directory to a different source or device to prevent conflict. When switching from a lower version of WinPE KBE to a higher version or conversely, remove any drivers that were downloaded from the Driver Feed because the drivers are similar. Also, to avoid slow deployments, remove drivers for devices that are no longer in your environment.

The driver files from a manufacturer's site generally consist of .inf, .sys, and .cat files. There might be dependent files that the .inf file requires to load the drivers.

1.
Access the drivers share directory of your appliance from the UNC (Universal Naming Convention) path \\<appliance>\drivers, where <appliance> is either the IP address or the DNS name of the appliance.
2.
Download and extract the drivers from the manufacturer's website or any other source to a device that can access the appliance drivers share directory.
3.
Add the driver files to the folder that corresponds to the process to which you want to make the drivers available. For example, add the KBE_driver_pack/kbe_windows_x86 directory in to the corresponding kbe_windows_x86 directory on the appliance. Also, copy the contents of the KBE_driver_pack/kbe_windows_x64 directory in to the corresponding kbe_windows_x64 directory on the appliance.
* 
NOTE: Do not combine Windows 7, Windows 8, Windows 8.1, and Windows 10 drivers in the same KBE folder. You cannot add drivers for WinPE 5.0, which uses the drivers for Windows 8.1 to a folder for WinPE 4.0, which uses the drivers for Windows 8.0. Windows ADK 8.0 supports WinPE 4.0. Windows ADK 8.1 supports WinPE 5.0.

For additional information on Quest KBE driver packs, go to https://support.quest.com/kb/111717.

4.
Re-cache the drivers. See Re-cache the network and storage driver directory.
Adding drivers requires re-caching the drivers, and rebuilding the KBE to make the newly added drivers available.

Use the latest version of the KACE Media Manager and the Windows ADK to build the WinPE KBE for Windows 7 and later. The Media Manager cannot overwrite an existing KBE; do not name a KBE using a name that exists.

Re-cache the network and storage driver directory

Re-cache the network and storage driver directory

Re-caching the drivers notifies the appliance that updates have been made to the drivers, and makes the drivers available to Media Manager to build a boot environment for scripted installations only. You can re-cache only the directories where changes were made to the drivers, or re-cache the entire driver database.

Verify that the drivers are in the drivers/kbe_windows_x86 or the drivers/kbe_windows_x64 directory before you re-cache.
* 
NOTE: Re-caching drivers only scans the drivers share directory, not the drivers_postinstall directory.
1.
On the left navigation bar, click Library to expand the section, then click Drivers to display the Drivers page.
2.
Select Choose Action > Manage Drivers, and click Recache All Drivers. You can also select only the directories where changes were made to update the appliance faster.
* 
NOTE: Removing drivers before re-caching might cause booting, installation, or recovery errors that can result in a system failure and compromise the results in the Driver Compatibility Report.
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