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Unified Communications Analytics 8.8.2 - User Guide

Introducing Quest UC Analytics Viewing UC Analytics insights Modifying UC Analytics insights Exporting and importing UC Analytics insights Automatically exporting and sending insights (subscriptions) Appendix A:Questions and Answers for UC Analytics insights Appendix B:List of UC Analytics insights

Using a browser in 64-bit mode

If your insights will be displaying a large amount of data, it is recommended that your browser be in 64-bit mode due to the memory limitations of 32-bit mode.

Beginning with Chrome 58.0.3029.96, which was released on May 2017, Google automatically migrated users to 64-bit Chrome from the 32-bit version. The automatic upgrade occurred for users running 64-bit Windows with 4 GB or more RAM and had 32-bit Chrome installed.

Verifying browser mode for Internet Explorer

If you are using Internet Explorer, you can first check to see if you are using the 32-bit version.

1
Use Internet Explorer to open the UC Analytics web site (only one tab opens).
2
Open the Microsoft Process Explorer tool and add the Image Type column.
For information about Process Explorer, see https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer.
3
View the row that contains explorer.exe and see whether the content process in the Image Type column is 32-bit or 64-bit.
To enable 64-bit mode for Internet Explorer
1
Open Internet Options and select the Advanced tab
2
Ensure that the Enable Enhanced Protected Mode* and Enable 64-bit processes for Enhanced Protected Mode* check boxes are selected.
* 
NOTE: Internet Explorer 11 on Windows 7, does not have the Enable 64-bit processes for Enhanced Protected Mode* option.
3
Select the Security tab and click the Local Intranet icon.
4
Ensure that the Enable Protected Mode (requires restarting Internet Explorer) check box for the zone to which the UC Analytics web site belongs is selected.
By default, Internet zone is checked, while both Local intranet and Trusted sites zones are not selected.
5
Restart the computer.

Changing formats for date, time, and digit separators

By default, the UC Analytics date and time formats are set to month/day/year (M/d/yyyy) and hour:minute:seconds am or pm (h:mm:ss tt). When displaying numeric values, UC Analytics uses a period (.) for decimal values and a comma (,) as digit separators for thousands.

You can modify these settings to match your locale. These settings are configured per user. An administrator cannot set these values for all users.

To modify your date and time format and numeric separator settings
1
Click your user name that is displayed in top right corner.
2
Select Edit Profile.
3
Beside the Date Format or Time Format field, click and select the format you want.
4
Enter the values you want for the Decimal Separator and the Thousand Separator fields.
5
Click Save.

Overriding the time zone offset

UC Analytics determines the time zone that is used for scheduling and insights from the regional settings of the computer that is running the user browser. Each time you log in, your user profile’s time zone offset is updated to the time zone of the client computer. The offset is used for running queries and affects the display of data, including subscriptions.

If you want your data queries to always run using a particular time zone offset regardless of your current location or whether Daylight Saving Time is active, you can set an override in your user profile page.

To override the time zone setting
1
On the UC Analytics web site, click your user name that is displayed in top right corner.
2
Select Edit Profile.
3
Click the Use Specific button in the Time zone section.
4
In the field below, enter the value for the specific time zone offset that you want. For example, you might enter -5 or +2.
5
Click Save.

Disabling automatic loading of data in insights

In previous versions, when you clicked an insight tile on a home page, the insight was displayed and data immediately loaded into the insight. In some cases, where there was a lot of data, an insight could take a long time to display.

In your user profile, you can enable a manual query option that delays the immediate loading of data. You can apply filters or reduce the time period for the data, then click Query on the right top of the insight and load the data. As of version 8.7, this option is enabled by default for new installations.

To disable automatic loading of data in insights
1
On the UC Analytics web site, click your user name that is displayed in top right corner.
2
Select Edit Profile.
3
Under Insight, select Enable manual Query option.
4
Click Save.
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