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Unified Communications Analytics 8.8.1 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Exchange and Office 365 Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Backup and recovery options Appendix F:Custom configurations Appendix G: Questions and answers about UC Analytics

4. Starting the monitoring services

After you have enabled and configured monitoring, you must start the monitoring services.

To start services on your Lync server
1
In the Start menu, select Lync Server Control Panel.
2
Select Topology in the list on the left side of the panel.
3
Click the Status tab and select the appropriate Lync server.
4
Select Action | Start all services.
You can verify that the monitoring services have started using the Services MMC tool or using Services Manager.

Configuring Lync Server 2013 or Skype for Business 2015/2019

As of Lync Server 2013, the Monitoring role and the Archiving role no longer exist as separate roles. Both the monitoring and archiving services are collocated on each Front-End server. In Skype for Business Server 2015 and Skype for Business 2019, monitoring is enabled or disabled on a pool-by-pool basis.

The procedures are divided into the following parts:

1. Associating the store with the Front-End pool
2. Updating the Lync or Skype for Business Server
3. Enabling and configuring monitoring
4. Starting the monitoring services
Prerequisite

As a prerequisite, you must have created a SQL instance which will be used to store the monitoring records. During configuration you will associate the SQL instance with the Front-End Lync server on which the monitoring services will run.

1. Associating the store with the Front-End pool

1. Associating the store with the Front-End pool

You must associate a monitoring store (database) with the Front-End pool. A single monitoring store can be associated with multiple pools.

The monitoring store is used to collect call detail recording (CDR). Call detail recording tracks the usage of Lync server activities such as Voice over IP (VoIP) phone calls; instant messaging (IM); file transfers; audio/video (A/V) conferencing; and application sharing sessions.

In this procedure, the Standard Edition Server is referenced. The same procedure is also used for the Enterprise version.

To associate the store with the Front-End pool and publish the topology
1
Open the Topology Builder.
2
Select Standard Edition Front-End and select the Lync or Skype for Business server.
3
Right-click and select Edit Properties.
4
Select the Monitoring (CDR and QoE metrics) check box and click New.
5
In the Define New SQL Server Store dialog, enter the FQDN for the SQL Server and the SQL instance name (if you are not using the default instance).
6
Click OK.
7
Review SQL server information for the Monitoring database and click OK.
8
Select the Lync server, right-click and select Topology.
9
Select Publish.

2. Updating the Lync or Skype for Business Server

2. Updating the Lync or Skype for Business Server

Now you must update the server to include the monitoring store information. From the installation path or from your application DVD, run the Setup.exe file. (For a 64-bit server, the file path would be Setup | AMD64 | Setup.exe.)

To update the Lync Server
1
In the Deployment Wizard, select Install or Update Lync Server System.
The wizard now updates the Front-End server to include the changes that you made in the Topology Builder.
To update the Skype for Business Server
1
In the Deployment Wizard, click Install or Update Skype for Business Server System.
2
On the Deploy page, under Step 2: Setup or Remove Skype for Business Server Components, click Run Again.
3
In the Setup Skype for Business Server components wizard, on the Setup Skype for Business Server components page, click Next.
4
On the Specify path to MSIs page, type the path to the file Ocscore.msi (a file included with your Skype for Business Server installation media) and click Next.
5
Click Finish.
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