The Rapid Recovery License Portal periodically checks each Rapid Recovery Core to verify licensing and to monitor uptime status for reporting. A limited amount of PII is used to compare the Core and protected or replicated machines with the license portal. This includes IP addresses, hostnames, or email addresses associated with Rapid Recovery licenses. This mode is known as "phone-home" mode. Most Rapid Recovery licenses are used in this mode, which has several advantages.
For GDPR compliance, Rapid Recovery requires users to read about how the application uses their PII, and to explicitly consent to this use in order to use a standard phone-home license. Thus, after creating and configuring a Rapid Recovery Core on Azure, you must access Core general settings and confirm that you agree to this use of personal data. See Agreeing to use personal data for details. This is a one-time requirement. Once you consent, you will not need to specify this setting when upgrading to new Core versions.
Of course, users have the ability to control this already limited use of PII. If you opt out, you must obtain a "non-phone-home" license which does not use your PII. However, use of a non-phone-home license prevents the Core from providing auto-update notifications and updates. You also cannot use the Data Protection Portal if using a non-phone-home key. If you want to operate Rapid Recovery licenses in non-phone-home mode, you must explicitly contact the Quest licensing team and request non-phone-home licenses.
For details, see the "Managing Privacy" section of the Rapid Recovery User Guide.
Next steps
To consent to the use of PII for using a standard phone-home license, see Agreeing to use personal data
To obtain a non-phone-home key, see the "Managing Privacy" section of the Rapid Recovery User Guide.