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On Demand License Management Current - User Guide

Working with Licenses Overview of On Demand Licenses Prerequisites for Licenses Licenses summary Licenses cost Viewing licenses Viewing product usage for different Microsoft products Viewing groups, changing license assignment, and removing licenses Viewing users, assigning and reclaiming licenses Configuration Documentation roadmap Technical Support

Assigning a license to a user

You can assign a license to a user directly or through a group. The following considerations apply:

1
In the left navigation panel, select Licenses | Users and click the Assign Licenses tab.
3
Click Assign to Selected Users.
NOTE: If you select a group but get the message “There is no supported group with the selected license in this tenant”, it means that Licenses could not find a security group that has the selected license.
5
Select the check box beside Yes, I want to assign this license to the selected users and click Assign.

The Job Status page opens so that you can see the status of the assignment and any error information about the job. A message displays on the Job Status page that indicates your license assignment job has been initiated. Initially the Job Status column will display Pending.

To see the most updated status, click Refresh Job Status to refresh the page.

Reclaiming a license from a user

You might want to reclaim a license from a user if the user goes on temporary leave, has licenses with duplicate services, or has left the company.

You can reclaim a license that was assigned directly or through a group. The following considerations apply:

1
In the left navigation panel, select Licenses | Users and click the Reclaim Licenses tab.
3
Click Reclaim Selected Licenses.
5
Select the check box beside Yes, I want to reclaim these licenses from the selected users and click Reclaim.

The Job Status page opens so that you can see the status of the license reclamation and any error information about the job. A message displays on the Job Status page that indicates your license reclamation job has been initiated. Initially the Job Status column will display Pending.

To see the most updated status, click Refresh Job Status to refresh the page.

About the Job Status page

The Job Status page allows you to see whether a license assignment job or reclamation job has completed successfully or failed and any error information. When you click the Job Status tab, the page opens showing results for the last 7 days by default. You can change to the time period to show job statuses for the last 30 days, 60 days, 90 days, or any time.:

You can add filters to refine the results. For example, you could filter by job creator to see all the jobs that were created by one user, or you could filter by job type to see only the License Assignment jobs.

If you select EXPORT AS CSV, the content of the Job Status page (including hidden and insertable fields) is exported to a .csv file named JobStatus.csv.

You might see a job failure message if you have selected more users to which you want to assign a license than there are available licenses.

Another reason that job might fail would be if you had assigned a license to a user but the user already has that license.

About Access Control

When you add a user to an organization, you can also assign one or more On Demand roles. The role assignment determines what permission level a user has and ultimately, what tasks the user can perform. Assigning roles and setting user permissions is referred to as access control. To access you must have the role License Management Administrator.

For more information, see the “Adding Users to an organization” section in the On Demand Global Settings User Guide.

For specific details about adding a user to a role for license assignment and reclamation activities, see To add a user to the License Management Administrator role in the Users page .

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