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Foglight APM for Real User Experience 5.9.11 - Installation and Setup Guide

Installation overview Installing physical appliances Installing virtual appliances Setting up appliances Working with appliance-hosted Management Servers Setting up server-hosted Management Servers Maintaining appliances Backing up and restoring physical appliances Appendix: Troubleshooting

Creating TCP dump files

You may be asked by a Quest Technical Support representative to create a TCP dump file. You need to specify the ports used to find traffic, and the amount of time during which packets will be captured.

The Console Program saves the TCP dump file to the current user’s home directory. For example, if you are logged in as setup, the directory /home/setup contains the file.

 
* 
IMPORTANT: A TCP dump file can contain confidential information, depending on the monitored application. Make sure you follow your organization’s security policies, and use appropriate safeguards when transferring TCP dump files to Quest Support.
To create a TCP dump file:
1
From the main menu, select Advanced Options.
2
Select More Advanced Options, then Collect TCP Dump File.
3
In the Enter Seconds screen, specify how long you want to capture information.
4
In the Verify Monitor Devices screen, specify the ports you want to monitor.
5
Select OK.
A status message monitors the process.
6
When the process ends, note the location of the file and select OK.
7
Use a SCP utility to copy the TCP dump file to a location on your computer. For help with this step, see Transferring support files from a physical appliance.
8
Send the file to your Quest Support representative.

Accessing the home directory

You can get to the home directory for the current user by accessing the appliance’s command-line shell.

To go to the home directory:
1
From the main menu, select Advanced Options.
2
Select Access Shell.
A console window opens, displaying a command prompt in the user’s home directory.
3
To leave the shell, enter Exit.

Creating Dell report archives on physical appliances

When troubleshooting hardware issues with a physical appliance, you may be asked by a Quest Technical Support representative to create a report archive. The Console Program saves the file to the current user’s home directory. For example, if you are logged in as setup, the directory /home/setup contains the file.

To create a report archive:
1
From the main menu, select Advanced Options.
2
Select More Advanced Options, then Dell System E-Support Tool.
A confirmation message appears.
3
To continue, select Yes.
The Dell System E-Support Tool runs and displays progress in a console window.
4
When the process ends, note the location of the file and select OK.
5
Use a SCP utility to copy the file to a location on your computer. For help with this step, see Transferring support files from a physical appliance.
6
Send the file to your Quest Support representative.

Backing up and restoring physical appliances

You use Quest NetVault™ to back up a Foglight Management Server hosted on a Foglight APM physical appliance. Quest NetVault backup and recovery products protect your enterprise data across multiple physical, virtual, and application environments to ensure optimal availability. NetVault Backup provides traditional data backup to disk and tape, as well as optional deduplication to maximize storage efficiency. After you register a Foglight APM appliance as a NetVault Backup client, you can back up the Management Server using a cold (system is offline) backup process. Hot backups (system is online) are no longer supported.

 
* 
NOTE: NetVault backs up the Foglight file system and Database Repository. Sniffers and Archivers (including the Archiver database) are not backed up.

The following table provides additional information about the backup process.

 
Table 13. Backup process details
 
Backup
Purpose

Point-in-time backup

Foglight status

Shut down (offline)

File system backup

Yes

Database backup

Shutdown database

Backup process

Manual

Maintenance

None

Special requirements

None

Restore options

Originating appliance or a newly imaged appliance

You can perform the following tasks:

•
Setting up appliances as NetVault clients
•
Running and restoring backups
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