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DR Series DR4300 - Owner's Manual

DR4300 system overview Technical specifications Initial system setup and configuration Pre-operating system management applications
Options to manage the pre-operating system applications System Setup Dell Lifecycle Controller Boot Manager PXE boot
Installing and removing system components
Safety instructions Before working inside your system After working inside your system Recommended tools Front bezel (optional) System cover Cooling shroud Cooling fans Cooling-fan assembly System memory Processors and heat sinks PCIe card holder Cable retention bracket Integrated storage controller card Expansion cards and expansion card riser Internal dual SD module (optional) Network daughter card Internal USB memory key (optional) System battery Power supply units (PSU) System board Trusted Platform Module Hard drives Hard drive backplane SD vFlash card (optional) Control panel assembly
Using system diagnostics Jumpers and connectors Troubleshooting your system

Troubleshooting a hard drive

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CAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you proceed, back up all files on the hard drive.
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CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
1.
Run the appropriate diagnostic test. See the Using system diagnostics section.

Depending on the results of the diagnostics test, proceed as needed through the following steps.

2.
If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps:
a.
Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware Configuration wizard to check the RAID configuration.
See the Dell Lifecycle Controller documentation or online help for information about RAID configuration.
b.
Ensure that the hard drives are configured correctly for the RAID array.
c.
Take the hard drive offline and reseat the drive.
d.
Exit the configuration utility and allow the system to boot to the operating system.
3.
Ensure that the needed device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information.
4.
Restart the system and enter the System Setup.
5.
Verify that the controller is enabled and the drives are displayed in the System Setup.

If the problem persists, see the Getting help section.

Related references 
Getting help
Using system diagnostics

Troubleshooting a storage controller

* 
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
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NOTE: When troubleshooting a SAS or PERC controller, see the documentation for your operating system and the controller.
1.
Run the appropriate diagnostic test. See the Using system diagnostics section.
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Remove the system cover.
4.
Verify that the installed expansion cards are compliant with the expansion card installation guidelines.
5.
Ensure that each expansion card is firmly seated in its connector.
6.
Install the system cover.
7.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
8.
If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9.
Remove the system cover.
10.
Remove all expansion cards installed in the system.
11.
Install the system cover.
12.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13.
Run the appropriate diagnostic test. See the Using system diagnostics section. If the tests fail, see the Getting help section.
14.
For each expansion card you removed in step 10, perform the following steps:
a.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b.
Remove the system cover.
c.
Reinstall one of the expansion cards.
d.
Install the system cover.
e.
Run the appropriate diagnostic test. See the Using system diagnostics section.

If the problem persists, see the Getting help section.

Related tasks 
Removing the system cover
Removing an expansion card from expansion card riser 2 or 3
Installing an expansion card into the expansion card riser 2 or 3
Installing the system cover
Related references 
Getting help
Using system diagnostics
Safety instructions

Troubleshooting expansion cards

* 
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
* 
NOTE: When troubleshooting an expansion card, you also have to see the documentation for your operating system and the expansion card.
1.
Run the appropriate diagnostic test. See the Using system diagnostics section.
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Remove the system cover.
4.
Ensure that each expansion card is firmly seated in its connector.
5.
Install the system cover.
6.
Turn on the system and attached peripherals.
7.
If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
8.
Remove the system cover.
9.
Remove all expansion cards installed in the system.
10.
Install the system cover.
11.
Run the appropriate diagnostic test. See the Using system diagnostics section.

If the tests fail, see the Getting help section.

12.
For each expansion card you removed in step 8, perform the following steps:
a.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b.
Remove the system cover.
c.
Reinstall one of the expansion cards.
d.
Install the system cover.
e.
Run the appropriate diagnostic test. See the Using system diagnostics section.

If the problem persists, see the Getting help section.

Related tasks 
Removing the system cover
Removing an expansion card from expansion card riser 2 or 3
Installing an expansion card into the expansion card riser 2 or 3
Installing the system cover
Related references 
Getting help
Using system diagnostics
Safety instructions

Troubleshooting processors

* 
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
1.
Run the appropriate diagnostics test. See the Using system diagnostics section.
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Remove the system cover.
4.
Ensure that the processor and heat sink are properly installed.
5.
Install the system cover.
6.
Run the appropriate diagnostic test. See the Using system diagnostics section.
7.
If the problem persists, see the Getting help section.
Related tasks 
Removing the system cover
Installing the system cover
Related references 
Getting help
Using system diagnostics
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