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Foglight APM for Real User Experience 5.9.9 - Administration and Configuration Guide

Getting started Configuring traffic capture
Managing Sniffers Managing Archivers Managing capture groups Managing sessionizing policies Managing monitored ports Managing monitored IP addresses Managing monitored subnets Managing identifiers for virtual addressing schemes Managing private keys Managing web services and SOAP operations
Configuring traffic analysis Configuring analyzers Capturing traffic outside the network Configuring advanced options Integrating Foglight APM with other products Maintaining and troubleshooting Appendix: Building regular expressions in Foglight Appendix: Traffic analysis processing
Understanding the traffic analysis workflow Stage 1: Run hit analysis Stage 2: Run sequence analysis Stage 3: Finalize stopped sequences Stage 4: Finalize the session Example of interdependent analyzers Online-Only Topics
Removing items from a table Defining extraction expressions Adding, copying, and editing archivers Testing archivers Configuring archiver database shard settings Adding, copying, and editing sniffers Testing sniffers Adding and editing capture groups Testing capture groups Adding and copying sessionizing policies Editing sessionizing policies Selecting session identifiers from a discovery list Adding and editing session identifier variables Organizing session identifiers Selecting user name variables from a discovery list Adding and editing username rules Selecting URL prefixes from a discovery list Adding or adding URL prefixes Selecting ports from a discovery list Adding or editing monitored ports Selecting IP addresses from a discovery list Adding or editing monitored IP addresses Looking up host names for all monitored IP addresses Associating private keys with IP addresses Selecting subnets from a discovery list Adding and editing monitored subnets Adding identifiers Editing identifiers Finding IP addresses in HTTP headers Configuring a custom HTTP header using Microsoft IIS Manager Adding and editing local private keys Adding and editing HSM private keys Exporting keys using Microsoft Management Console Adding or editing web services Importing WSDL files to define web services Managing custom fields and metrics Adding, copying, and editing custom fields Removing custom fields Editing custom metrics Removing custom metrics Managing sensitive data Adding, copying, and editing sensitive hit detail policies Adding, copying, and editing sensitive content expression policies Modifying members of pivot categories Selecting aliases from a discovery list Adding, copying, and editing domain rules Adding, copying, and editing large hit details Adding, copying, and editing URL classifiers Reviewing rules for browser category, browser, and operating system hit details Adding user-defined user agent rules Adding and editing additional parsed response types Adding and editing captured request body types Adding, copying, and editing scripts Removing scripts Referencing configuration objects in a script Testing regular expressions Syntax for test data Adding simple hit analyzers using the Setup Wizard Adding simple sequence analyzers using the Setup Wizard Adding analyzers Copying analyzers Editing analyzers Adding and editing conditions Creating a simple Boolean expression Creating a complex Boolean expression Disabling standard metrics generated by a hit analyzer Adding custom metrics Editing custom metrics Selecting pivot categories Breaking out metrics into dynamically-named topology objects Publishing metric timeslices for the Geographical Perspectives dashboard Changing SLA thresholds Adding custom field updates Editing custom field updates Adding scripts to an analyzer Editing scripts Creating new scripts on the fly Adding hit storage restrictions Editing hit storage restrictions Adding sequence events Editing sequence events Adding static page elements Editing static page elements Viewing resource files defined by static page elements Adding and editing subnet filters Exporting configurations Exporting encrypted configurations Restoring a previous configuration Importing saved configurations Importing hit analysis configurations from Foglight Experience Viewer Using the Import Configuration Wizard

Step 4: Associating ports and keys with monitored IP addresses

A monitored IP address can have one or more keys associated with it. If your web server is configured to support multiple domains from the same IP address and TCP port number (using Server Name Identification (SNI)), you also need to select the domain when you select the key. For more information, see Monitoring secure web traffic.
 
* 
TIP: If the private key you need is not available in the Add Private Key dialog box, you need to add the key on the Private Keys dashboard. For more information, see Step 3: Providing private keys. If a port is not available, see Adding missing ports.
To associate private keys with an IP address:
1
Click APM > Configure > Traffic Capture > Monitored IP Addresses.
2
In the row containing the IP address, click Private Keys .
The Monitored IP Addresses > Private Keys view appears. The table contains a list of private keys (if any) associated with the monitored IP address.
3
Click Add.
The Add Private Key dialog box appears.
a
From the Private Key list, select a key.
The list contains private keys that were previously defined on the Private Keys dashboard.
b
Select the port that carries web traffic encrypted using this private key.
The list contains monitored ports configured for HTTPS that were previously defined on the Monitored Ports dashboard.
c
Optional—if the private key is valid for a limited time, you can include the time frame so that you know when to request an updated key. Select Enforce Key Usage Time Frame, and specify the start date/time and the end date/time.
d
Click Save.
The private key appears in the table and is now associated with the IP address.
4
Repeat to add other private keys required by the device located at this IP address.

Verifying configuration changes

After you make your changes, run another default Search Hits search. If you are still missing hits for one of your applications, the application may not be actively handling web traffic. Use the application (log in or perform a task) to generate a hit and then run another Search Hits search. You may need to sort the results table or use the search box to locate the hit.
 
* 
TIP: The default search shows results for the last 15 minutes, so unless you wait 15 minutes after making a change to your configuration (or define a Simple Search with a shorter time range), you may continue to see some previously collected data in your new search results. By default, search results are sorted by the Time column, so hits captured after changes to your traffic capture configuration should appear at the top of the table.
If the hit you generated is still missing from your results, it may be that traffic for the application is not crossing one of the Sniffers’ tap points on the network. Contact your Network Administrator to discuss your options.

Making your data more meaningful

After you confirm that Sniffers are able to capture hit and session details for all the web traffic you want to monitor, you can evaluate the quality and completeness of your data. You may find areas where you can improve the quality of the data collected. You may also want to annotate the data with additional information to support searching and reporting tasks. Many customers choose to do some of these tasks now, during the initial configuration, and postpone other tasks until after they become familiar with the data collected.
Consider the situations/requirements and symptoms in the following table. If you want to make changes, click the link in the Instructions column to go to the relevant sections within this guide.
 
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NOTE: To locate the issues described in the Symptom column, in most cases you can start from the Search Hits results that you generated earlier in this workflow. For more information, see Verifying that you are capturing data.
 
Table 2. Making data more meaningful
Situation/Requirement
Symptom (in Search Hits results)
Instructions
The network uses a proxy server to route client traffic.
In the Client IP column, most of the hits are coming from the same client IP address.
Capturing originating client IP addresses
The network uses a load balancer, reverse proxy, or virtual IP addressing scheme.
In the Server IP column, most of the server IP addresses are the same.
Capturing server IP addresses
Identify user sessions by the user name.
Click Session Explorer beside any HTML hit. At the top of the Session Explorer, the User Name field is blank.
Sessionizing policies—Associating user names with user sessions
Map SOAP operations to web services.
First visit the web service to generate some hits. In the Search Hits dashboard, run a Simple Search and select the content category SOAP. In the search results, click Hit Detail View beside a SOAP hit. In the Hit Detail view, under Request Content, the SOAP Web Service Name field is blank.
Managing web services and SOAP operations
Annotate data with the subnet (for intranet applications).
None. You need to specify your subnets.
Managing monitored subnets
Search for data using the name of the analyzer that captured that data.
In the Simple Search and Expert Search dialog boxes, the Analyzer list is empty or incomplete.
Setting searchability options for analyzers
Annotate data with custom text.
None. You can define custom fields and create analyzers to insert the custom field into the database.
Managing custom fields
Generate custom metrics.
None. You can create analyzers to generate and update custom metrics.
Configuring analyzers
Migrate hit analysis filters and settings from Foglight Experience Viewer (FxV)
None. You can export your FxV hit analysis settings and import them as traffic analysis settings.
 

Focusing on selected web applications and web sites

You can often improve the usability of your data simply by focusing your data capture only on the web applications and web sites that you want to monitor. For example, you may not be interested in monitoring a web email application, but the hits associated with that application are cluttering your search results. Many customers choose to monitor traffic to and from selected web servers and application servers only. Another way to focus data capture is to avoid collecting data on subnetworks that carry intranet web traffic that you are not interested in.
This section covers the following topics:
•
Monitoring selected IP addresses only
•
Excluding subnets
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