ControlPoint 8.9 - User Guide

Compliance Action Severity Levels

When content is analyzed by the Sensitive Content Manager, it is evaluated against the following three severity levels, as defined in the Sensitive Content Manager Profile used for the content analysis.

·Severe

·Moderate

·Mild

Compliance Administrators specify the appropriate action to take for each severity level via the ControlPoint Compliance Actions page.

How Embedded Files are Handled After a Compliance Scan

Embedded files include:

·files within containers such as zip and rar files.

·files within documents in document libraries or within attachments to list items such as Tasks, Calendars, and Announcements.

After a SharePoint document or list item is scanned for compliance, Sensitive Content Manager will scan embedded files within the item or document.

How Classifications are applied

If a list item or document contains embedded files, the highest severity level found will be applied to the parent.

For example, if a list item includes a zip file containing both Passed and Severe files, the zip file will be classified as Severe and the parent item will also be classified as Severe, even if the item itself did not contain severe content.

Embedded files within embedded files

Sensitive Content Manager will scan and classify embedded files within embedded files (for example, files within a zip file that is attached to an email) However, while the [FINISH]

Actions that can be taken

The following limitations apply to the actions that can be taken:

Remove from SharePoint:  

·If you remove a list item from SharePoint, all embedded files and their contents will also be removed.

·You can remove embedded files without also removing the parent item.

Quarantine/Remove from Quarantine

·If you quarantine a list item, all embedded files must also be quarantined.

·You cannot remove embedded files from quarantine without removing the list item.

Managing Sensitive Content Manager Submissions

From the Sensitive Content Submission Maintenance page, ControlPoint Compliance Administrators can:

·monitor the progress of jobs that have been submitted to Sensitive Content Manager for compliance scanning

·view a detailed analysis of compliance scan results

·manage compliance actions

·resubmit previously scanned jobs

·delete jobs

To launch the Sensitive Content Submission Maintenance page:

From the Manage pane, choose Compliance > Sensitive Content Submission Maintenance.

Select the type of scan jobs you want to view/edit.  Use the information in the following table for guidance.

In addition the current Status of each job (e.g., Uploading, Waiting for Results, Completed), ControlPoint displays the number of items within each job that are:

·Submitted by ControlPoint to the Sensitive Content Manger service for scanning

·Uploaded to Sensitive Content Manager

·Reviewed (scanned)  

·Skipped (omitted from the scan; for example, if Sensitive Content Manager was unable to read an item's contents)

·Unsupported by Sensitive Content Manager

NOTE:  For a list of supported file types, see Submitting Content to Sensitive Content Manager.

·In Queue (waiting to be scanned).

You can also link to:

§a Detailed Analysis of compliance scan results

§the Compliance Summary page, where you can manage compliance scan results

§the ControlPoint Task Audit for the job.

Resubmitting Scanned Jobs

When you resubmit a job from this page, it will be submitted exactly as originally defined.  (For example, it will not include any files that have been added to a SharePoint list or library since the last scan.)  However, any items that have been quarantined since the last scan or have already been flagged "Unsupported" will not be included in the submission.

Jobs that are uploading, have a status of "Compliance Actions Taken," or use a Profile that no longer exists cannot be resubmitted.  If you want a set of files for which actions have been taken to be rescanned, create and submit a new job for the same scope.

Deletintg Scanned Jobs

If you attempt to delete one or more scanned jobs, you will be prompted to confirm your selection.

Note that:

·you cannot delete a job that has files in quarantine, and the option will be disabled (you can, however, use the Manage Scanned Files action to remove quarantined files from SharePoint).

AND

·you will have the opportunity to deselect any file that has had an Approval Workflow compliance action applied.

Managing Compliance Action Scan Results

Members of the ControlPoint Compliance Administrators group can view and take action on Content Analysis scan job results returned by the Sensitive Content Manager via the Compliance Summary page.  You can:

·view the details of a Compliance Action job

·apply Compliance Actions

·view detailed information about scan results for individual items (and reclassify items that returned from Sensitive Content Manager with a status of "Unable to Classify")

·manage scanned files (including those that have been quarantined)

·save items of a particular severity level as a selection that can be used to perform ControlPoint operations.

To manage Compliance Action scan results:

1Select the object(s) containing the scan jobs you want to view/edit.

2Choose Compliance > Compliance Summary.

NOTE:  You can also access this page for a specific job from the Analyze Content page, via the Page View link.

3If you want to view jobs for a different date range, change the Start and/or End dates and click [Find Scan Jobs].

4Select the type of scan jobs you want to view/edit.  Use the information in the following table for guidance.

5Click [Find scan jobs].

6Select the job whose details you want to view.

The following details about the selected job display beneath the grid:

·Classification Result Counts - The number of items that fall into each classification

·Scan information - Description of and metrics associated with the job itself

·Scan Results Summary - A pie chart that shows the distribution of items among classifications.

To save items of a selected severity as a ControlPoint selection:

1.Select a classification from the drop-down then click [Get Selection].

2Follow the procedure for Saving and Re-Using a SharePoint Object Selection.