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Collaboration Services 3.10.1 - User Guide

Getting started with Collaboration Services Organizing objects for synchronization Resolving synchronization conflicts Managing the synchronization process Transport management Fine-tuning and maintenance Backup, restore, and troubleshooting Appendix A: Customizing the format of synchronized data Appendix B: Collaboration Services events

Manual conflict resolution

If no automation rules are specified, or no rules can be used to resolve a particular conflict, the synchronization service marks the published object as non-applied.

In other words, non-applied objects are the ones whose changes will not be automatically applied to your forest. These objects are displayed in the Non-Applied Objects node in the management tree.

Figure 4. Non-Applied Objects

For the listed objects, you have to resolve conflicts manually, either by using the method Collaboration Services suggests or by using your own method (custom action).

To use the conflict resolution method suggested by Collaboration Services (for example, Create stub), you have to approve it manually
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Simply select the objects in the list, right-click the selection, and click Approve Action.
To resolve a conflict using a custom action
1
Right-click the object and choose Advanced.
This starts the Conflict Resolution wizard, which allows you to choose a custom action for resolving the conflict. In this wizard, you specify:
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The email address of the published object
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The DN of object you want to match into
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How the attributes of objects you match into are to be handled
Custom actions created with this wizard are stored in the configuration as pre-matching rules; if the collection is republished, the custom action is re-applied automatically.
2
After you resolve the conflict, you should republish the objects by clicking Re-synchronize object in the shortcut menu.
The objects will be re-published and applied.

Applying approved objects

You may want to manually resolve all conflicts for the objects your forest is subscribed to (that is, to approve objects applied to your forest manually), either one by one or all at once.

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NOTE: Ensure that the Collaboration Services service account has full access to any containers which are selected. If not, the conflict resolution will not be completed and errors will be generated.
To manually approve objects
1
Right-click the collection of objects you need and select Properties.
2
Go to the Advanced tab and select the Apply approved objects only check box.
All collection objects will appear in the Non-Applied Objects list, where you can choose which objects you allow to be applied to your forest.

Matching rules viewer utility

If you have made a mistake when manually matching conflicts or you think the automatic conflict management may have been configured incorrectly, then there is a utility available that will let you look at the matches which have been made and correct any issues.

This utility, MatchingRulesViewer.exe, can be found in the Collaboration Services folder:

C:\Program Files (x86)\Quest Software\Collaboration Services\x.x.x.xxx

where x.x.x.xxx is the version number of Collaboration Services you have installed.

* 
NOTE: Care should be exercised when using this utility as it could result in additional issues with conflict resolution.

 

Managing the synchronization process

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Configuring the synchronization process
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Using the Packet Queue as interim data storage
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Suspended object storage
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Manual operations
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