KACE Systems Management Appliance 13.2 Common Documents - KACE Service Desk Administrator Guide

Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.

On the left navigation bar, click Inventory, then click Devices.

Select the check boxes next to one or more devices.

Select Choose Action > Add Label.

In the Add Label text box, enter a name for the label.

Tip:	TIP: Avoid using backslashes (\) in label names. If you need to use a backslash in a label name, add a second backslash (\\) to escape it.

Click Add Label.

To apply an existing label:

Select the check box next to one or more devices.

Select Choose Action > Apply Labels.

Drag labels into Apply these labels, then click Apply Labels.

The label appears next to the device name on the Devices list.

To remove a manual label:

Select the check box next to one or more devices.

Select Choose Action > Remove Label > Label_Name.

The label is removed from the devices.

Using Smart Labels for devices

Use Smart Labels to find and label devices automatically based on specified criteria.

For example, to track laptops in a specific office, you could create a label called “San Francisco Office,” and create a Smart Label based on the IP address range or subnet for devices located in the San Francisco office. Whenever a device that falls within the IP address range is inventoried, the Smart Label “San Francisco Office” is automatically applied. When the device leaves the IP address range, and is inventoried again, the label is automatically removed.

Smart Labels are applied to and removed from managed devices when the appliance processes device inventory. So if you create a Smart Label that enables metering on devices, it might take time for the Smart Label to be applied to devices and for devices to report metering information. Metering is enabled for devices that match the Smart Label criteria only after devices are inventoried and the Smart Label is applied.

For more information, see Managing Smart Labels.

The following table lists examples of useful Smart Labels that can be applied to devices based on inventory attributes:

Sample Label Name	Sample Criteria
Win7 Low Disk	Windows 7 devices with less than 1 GB of free hard disk space
WS2012 No 2916993	Windows Server 2012 devices without Hotfix 2916993 installed
Building 3	Devices in an IP address range known to originate in Building 3
CN Sales	Devices whose device name contains the word sales

Using Smart Labels for devices

Labeling devices to group them

Add, apply, and remove manual device labels

Using Smart Labels for devices

You can use manual labels and Smart Labels to group devices. Doing so makes it possible to perform actions, such as updating software, on devices as a group.

Add, apply, and remove manual device labels

You can add manual labels and apply them to, or remove them from, devices. Manual labels remain associated with devices until the labels are manually removed from devices.

Go to the Devices list:

On the left navigation bar, click Inventory, then click Devices.

Select the check boxes next to one or more devices.

Select Choose Action > Add Label.

In the Add Label text box, enter a name for the label.

Tip:	TIP: Avoid using backslashes (\) in label names. If you need to use a backslash in a label name, add a second backslash (\\) to escape it.

Click Add Label.

To apply an existing label:

Select the check box next to one or more devices.

Select Choose Action > Apply Labels.

Drag labels into Apply these labels, then click Apply Labels.

The label appears next to the device name on the Devices list.

To remove a manual label:

Select the check box next to one or more devices.

Select Choose Action > Remove Label > Label_Name.

The label is removed from the devices.

Using Smart Labels for devices

Use Smart Labels to find and label devices automatically based on specified criteria.

For more information, see Managing Smart Labels.

The following table lists examples of useful Smart Labels that can be applied to devices based on inventory attributes:

Sample Label Name	Sample Criteria
Win7 Low Disk	Windows 7 devices with less than 1 GB of free hard disk space
WS2012 No 2916993	Windows Server 2012 devices without Hotfix 2916993 installed
Building 3	Devices in an IP address range known to originate in Building 3
CN Sales	Devices whose device name contains the word sales

Run actions on devices

You can use Device Actions to run actions on devices remotely, provided that those programs are installed on the remote devices.

You have created Device Actions from which to choose. For information on adding or editing Device Actions, see Configure appliance General Settings without the Organization component.

NOTE: This feature is only supported on Windows devices. The Windows device you are running the device action from must have the KACE Agent version 9.0 or later agent installed and connected.

NOTE: When you initiate device through the agent, the action executable must be placed in your %PATH%. The agent is 32-bit, so on 64-bit Windows devices, use %windir%/System32 as an alias to the %windir%/Wow64 directory. If you need to run a program that's located in the %windir%/System32 directory on a 64-bit Windows system, you must use the %windir%/SysNative virtual directory. You can either add %windir%/SysNative to your %PATH% environment variable or provide a fully-qualified path by prepending %windir%/SysNative to your executable when defining your machine action.

Go to the Device Detail page for a device:

On the left navigation bar, click Inventory, then click Devices.

On the Devices list, in the row that contains the required device, select the check box.

Select an action in the Actions drop-down list.

NOTE: If no Device Actions have been created, the Actions drop-down list does not appear.

Tip:	TIP: Assigning devices to a user (Choose Action > Assign To) causes all of the assigned devices to appear listed for the selected user on the My Devices page in the User Console. When the user attempts to download and install software, they can select a target device, as required.

View devices that have been added manually

Devices that have been added manually appear on the Devices list along with other managed devices. You can use Advanced Search to filter the Devices list to show only those devices that have been added manually.

Go to the Devices list: