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Unified Communications Diagnostics 8.6.3 - Deployment Guide

Installing and upgrading Unified Communications Diagnostics Technical Information for UC Diagnostics for Exchange Technical Information for Office 365 Technical Information for UC Diagnostics for BlackBerry Technical Information for UC Diagnostics for OCS Technical Information for UC Diagnostics for Lync/Skype for Business Troubleshooting

UC Diagnostics software prerequisites

UC Diagnostics software prerequisites

The following section provides the software prerequisites for UC Diagnostics components.

 
 
Table 2. System requirements for UC Diagnostics components.
Component
System Requirements

Operating System

One of the following:

•
Microsoft Windows 8 (32 bit or 64 bit)
•
Microsoft Windows 8.1 (32 bit or 64 bit)
•
Microsoft Windows Server 2012 (64 bit)
•
Microsoft Windows Server 2012 R2 (64 bit)
•
Microsoft Windows 8.1 with update (32 bit or 64 bit)
•
Microsoft Windows Server 2012 R2 with update (64 bit)
•
Microsoft Windows Server 2016 (64 bit)
•
Microsoft Windows Server 2019 (64 bit)
•
Microsoft Windows Server 2022 (64 bit)
NOTE: To run health tests against Office 365, UC Diagnostics must be installed on a 64-bit operating system.

Database

One of the following:

•
Microsoft SQL Server 2012 SP 4
•
Microsoft SQL Server 2012 Express Edition SP 4
•
Microsoft SQL Server 2014 SP 2
•
Microsoft SQL Server 2014 Express Edition SP 2
•
Microsoft SQL Server 2016 SP 1
•
Microsoft SQL Server 2016 Express Edition SP 1
•
Microsoft SQL Server 2017
•
Microsoft SQL Server 2017 Express Edition
•
Microsoft SQL Server 2022
NOTE: If you are installing the database on a remote computer, ensure remote connections are enabled on the SQL server and you have sufficient permissions to create/modify the database.
NOTE: If you are using SQL Server Always On, you must have configured an availability group listener that connects to the primary replica. For SQL Server 2017, only availability groups that deploy on a Windows Server Failover Cluster (WSFC) are supported.

Diagnostic Services (Health Tests) for all Environments

•
Microsoft .NET Framework 4.5.1
•
Microsoft Data Access Components (MDAC) 2.8

MDAC 2.8 comes with your operating system. If MDAC is removed, UC Diagnostics cannot run.

Diagnostic Services for Exchange 2007

The following prerequisites are needed for Exchange 2007:

•
Exchange Management Console (EMC) 2007 SP 1 and Update Rollup 1 or later
The version of Exchange Management Tools version installed on your UC Diagnostics computer must match the Exchange version on the Exchange server. For example, if Exchange 2007 SP 2 is installed, install Exchange Management Console 2007 SP 2 on your UC Diagnostics computer.
If your organization is mixed and contains Exchange 2007 servers, you must install EMC 2007 SP 2 or later.
•
Exchange Server MAPI Client and Collaboration Data Objects (MAPI & CDO) Build 8.3.0.8353.000 or later
NOTE: Microsoft Outlook must not be installed on the same computer where MAPI & CDO is installed.
Diagnostic Services for Exchange 2010 or Exchange 2013

The following prerequisites are needed for Exchange 2010 or 2013:

•
Microsoft PowerShell 2.0 or later
•
MAPI & CDO version 8.3.0.8353.000 or later (required for certain health tests). You can download from:
https://www.microsoft.com/download/details.aspx?id=42040
Diagnostic Services for Exchange 2016

The following prerequisites are needed for Exchange 2016:

•
Microsoft PowerShell 2.0 or later
Diagnostic Services for BlackBerry

The following prerequisites are needed for BlackBerry:

•
MAPI & CDO version 8.3.0.8353.000 or later (required for certain health tests).
Diagnostic Services for Lync/Skype for Business

The following prerequisites are needed for Lync/Skype for Business:

•
Microsoft PowerShell 2.0 or later
Diagnostic Services (Health Tests) for Office 365 (Exchange Online and Skype for Business Online)

The following prerequisites are needed for Office 365:

•
Microsoft PowerShell 5.0 or later
•
Microsoft Online Service Sign-in Assistant
•
Windows Azure Active Directory for Windows PowerShell
•
Microsoft Exchange Online PowerShell Module
 

For more information, see Diagnostic Services (Health Tests) for all Environments.

Diagnostic Console for all Environments

Microsoft .NET Framework 4.5.1

Diagnostic Console for Exchange 2007

EMC 2007 SP 1 or later

Diagnostic Console for Exchange 2010

Microsoft PowerShell 2.0 or later

Diagnostic Console for Exchange 2013

Microsoft PowerShell 2.0 or later

Diagnostic Console for Exchange 2016

Microsoft PowerShell 2.0 or later

Diagnostic Console for Exchange 2019

Microsoft PowerShell 2.0 or later

Diagnostic Console for Lync 2013/Skype for Business 2015

Microsoft PowerShell 2.0 or later

Web Reports

For installing Web Reports, you need one of the following:

•
IIS 7.0 or later with the following enabled:
World Wide Web Services or Web Server (IIS)
Application Development Features: ASP, ASP.NET, Server-Side Includes
Security: Windows Authentication
- OR -
•
IIS 8.0 or later with the following enabled:
World Wide Web Services or Web Server (IIS)
Application Development Features: ASP, ASP.NET 3.5, Server-Side Includes
Security: Windows Authentication

For viewing Web Reports, you need:

•
Internet Explorer 9.0 or later

Requirements for specific operating systems:

•
If you are using Windows 7, you must enable Static Content and Default Documents in IIS to view Web Reports.
•
If you are installing Web Reports on a remote computer, you must use SQL Authentication.

Rights and Privileges

Local Windows Administrator privileges are required on the computer on which UC Diagnostics is installed.

SQL Server installation prerequisites

If you are installing the SQL database on the same computer as other UC Diagnostics components or if you are installing the SQL database remotely, the following permissions are required:

 
Table 3. Required permissions if SQL server is on the same computer or is remote.
User Account
Permissions

Installer user

dbcreator and db_owner roles

Using the installer

If you install the Spotlight Management Framework database using the Installation wizard, the installer user account must have a SQL Server login with the dbcreator server role.

During installation, the installer automatically grants the db_owner database role to the installer user for the Spotlight Management Framework database.

NOTE: If you are using SQL Server Always On, you must have configured an availability group listener that connects to the primary replica.

Manually installing the database

If you manually install the Spotlight Management Framework database using the scripts, you must have a SQL Server login for the installer user account. You must grant the db_owner database role to the account for Spotlight Management Framework database.

For more information to manually install Spotlight Management Framework database, see Manually installing the Management Console database .

Service account

Server roles/database roles required for the UC Diagnostics service account at installation time are as follows:

Using the installer

If you install Spotlight Management Framework database using Installation wizard, you must have a SQL Server login for the UC Diagnostics service account. During installation, the Installer automatically grants the db_owner database role to the service account for the Spotlight Management Framework database.

Manually installing the database

If you manually install the Spotlight Management Framework database using the scripts, you must have a SQL Server login for the service account and grant the db_owner database role to the account for the Spotlight Management Framework database.

For more information to manually install Spotlight Management Framework database, see Manually installing the Management Console database .

SQL database operating prerequisites

After the UC Diagnostics SQL database is installed, the following operating permissions are required:

 
Table 4. Operating permissions required for the SQL database.
User Account
Permissions

Management Console user

db_Owner for Spotlight Management Framework database

Service Account

db_Owner for Spotlight Management Framework database

* 
IMPORTANT: If you are using SQL Server Always On, you must grant db_Owner permissions to the Spotlight Management Framework database on all the availability replicas.

Diagnostic Console operating recommendations

The Diagnostic Console is not intended to be operated continuously for long periods of time. The console frequently retrieves a large amount of data from a server. This places excessive stress on a server, affecting its performance. It also consumes critical system resources, which can affect the stability of UC Diagnostics over a long time period.

Consider the following recommendations:

•
Allow the Diagnostic Console to view a maximum number of 10 servers at any one time.
•
If you install the Diagnostic Console on a computer containing Spotlight products and you want to launch the Diagnostic Console from the UC Diagnostics Management Console, you must install the Diagnostic Console and the Spotlight products on C: drive. Otherwise, the Diagnostic Console fails to launch from the Management Console. As a workaround, create a shortcut on your desktop to C:\Program Files\Quest\Spotlight\Console\Spotlight.exe to manually open connections.
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