Active Administrator 8.6.2 - User Guide

Security Accounts Manager Service is not running

Security Accounts Manager Service is not running

Indicates the Security Accounts Manager Service is currently not running on the domain controller.

Data collector

•	Category: Windows Services

•	Name: Security Accounts Manager Service

•	Supported on: Windows Server 2016, Windows Server 2019, and Windows Server 2022

•	Required permissions: When monitored locally or remotely, domain administrator privilege is required.

Description

The Directory Analyzer agent periodically checks to ensure the Security Accounts Manager Service is running.

Resolution

Use the Services MCC snap-in or another SCP application to restart the Security Accounts Manager Service.

SRV record is not registered in DNS

SRV record is not registered in DNS

Indicates that a record from the netlogon.dns file is not registered in DNS.

Data collector

•	Category: General

•	Name: Compare SRV DNS records with netlogon.dns file

•	Supported on: Windows Server 2016, Windows Server 2019, and Windows Server 2022

•	Required permissions: When monitored locally and remotely, only domain user privilege is required. When monitored remotely, the target server must have WMI remote access enabled and the user must be a member of the Distributed COM Users group.

Description

The Directory Analyzer agent checks each domain controller for service records. If a service record is missing, check the details for the alert. See Viewing alerts and alert history.

Resolution

Stop and start the Netlogon service to force the domain controller to re-register the appropriate SRV records.

Related article

https://support.microsoft.com/en-us/help/241505/srv-records-missing-after-implementing-active-directory-and-domain-nam

SYSVOL not shared

SYSVOL not shared

Indicates that the SYSVOL folder is not shared. File Replication Service requires this folder to be shared on domain controllers for replication to work correctly.

Data collector

•	Category: Validations

•	Name: Is the domain controller folder SysVol shared

•	Supported on: Windows Server 2016, Windows Server 2019, and Windows Server 2022

•	Required permissions: When monitored locally and remotely, only domain user privilege is required. When monitored remotely, the target server must have WMI remote access enabled and the user must be a member of the Distributed COM Users group.

Description

The SYSVOL folder is shared on an NTFS volume on all the domain controllers in a particular domain and is used to deliver the policy and logon scripts to domain members. By default SYSVOL includes two shared folders, where the scripts folder is shared with the name NETLOGON:

•	%SystemRoot%\Sysvol\Sysvol\domain_name\Policies

•	%SystemRoot%\Sysvol\Sysvol\domain_name\Scripts

The file replication service (FRS) replicates these folders among all domain controllers in the domain. If this folder is not shared, the FRS cannot replicate it.

The alert checks the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\Shares\ SYSVOL registry key. If the key is not present, the SYSVOL folder is not shared and cannot be replicated and this alert is triggered. The alert is removed when the SYSVOL folder status is set to be shared.

Resolution

SYSVOL directory structure:

Domain

DO NOT REMOVE NtFrs PreInstall Directory

Policies

{GUID}

Adm

Machine

User

{GUID}

Adm

Machine

User

{etc.,}

Scripts

Staging

Staging Areas

MyDomainName.com

Scripts

Sysvol( sysvol share )

MyDomainName.com

DO NOT REMOVE NtFrs PreInstall Directory

Policies

{GUID}

Adm

Machine

User

{GUID}

Adm

Machine

User

{etc.,}

Scripts(NETLOGON share)

To set the SYSVOL path

1	Click Start, click Run, type regedit and press Enter.

2	Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Netlogon\Parameters.

3	Right-click SYSVOL, and select Modify.

4	In the Value data box, enter the new path, including the drive letter, and click OK.

5	Close the Registry Editor.

NOTE: The path in the registry points to the SYSVOL folder located inside the SYSVOL folder that is under the root. When updating the path in the registry, ensure that it still points to the SYSVOL folder inside the SYSVOL folder that is under the root.

To share folders with other users on your network

1	Open My Documents in Windows® Explorer.

2	Click Start, point to All Programs, point to Accessories, and click Windows Explorer.

3	Navigate to the SYSVOL folder.

4	Click Share this folder in File and Folder Tasks.

5	In the Properties dialog box select Share this folder to share the folder with other users on your network.

W32Time service is not running

W32Time service is not running

Indicates the Windows® Time (W32Time) service is not currently running on the domain controller.

Data collector

•	Category: Windows Services

•	Name: Windows Time service

•	Supported on: Windows Server 2016, Windows Server 2019, and Windows Server 2022

•	Required permissions: When monitored locally, only domain user privilege is required. When monitored remotely, domain administrator privilege is required.

Description

The Directory Analyzer agent periodically checks to ensure that the W32Time service is running.

Resolution

Use the Services MCC snap-in or another SCP application to restart the W32Time service.