ControlPoint 8.7 - for Office 365 User Guide

Managing Compliance Action Scan Results

Members of the ControlPoint Compliance Administrators group can view and take action on Content Analysis scan job results returned by the Metalogix Sensitive Content Manager via the Compliance Summary page.  You can:

·view the details of a Compliance Action job

·apply Compliance Actions

·view detailed information about scan results for individual items (and reclassify items that returned from Metalogix Sensitive Content Manager with a status of "Unable to Classify")

·manage scanned files (including those that have been quarantined)

·save items of a particular severity level as a selection that can be used to perform ControlPoint operations.

To manage Compliance Action scan results:

1Select the object(s) containing the scan jobs you want to view/edit.

2Choose Compliance > Compliance Summary.

NOTE:  You can also access this page for a specific job from the Analyze Content page, via the Page View link.

3If you want to view jobs for a different date range, change the Start and/or End dates and click [Find Scan Jobs].

4Select the type of scan jobs you want to view/edit.  Use the information in the following table for guidance.

5Click [Find scan jobs].

6Select the job whose details you want to view.

The following details about the selected job display beneath the grid:

·Classification Result Counts - The number of items that fall into each classification

·Scan information - Description of and metrics associated with the job itself

·Scan Results Summary - A pie chart that shows the distribution of items among classifications.

To save items of a selected severity as a ControlPoint selection:

1.Select a classification from the drop-down then click [Get Selection].

2Follow the procedure for Saving and Re-Using a SharePoint Object Selection.

Acting on Compliance Analysis Results

From the Compliance Summary page, you can take a number of compliance actions on returned SCM scans.  Use the information in the following table to determine the appropriate action to take.

NOTE:  Any option that is not valid for the result set is not available for selection.  For example, if you are viewing Compliance Action jobs, the option to Apply Compliance Actions will be disabled.

NOTE: If you want to review compliance actions for a selected scope and date range, you can generate a Compliance Actions Audit.

Reclassifying Items Returned as Unable to Classify

If an item is returned from Metalogix Sensitive Content Manager with a Classification of 'Unable to Classify,' it means that the service detected "probable" sensitive content but was unable to classify it definitively as sensitive content. You can, however, review the file and apply a classification manually before applying a Compliance Action to the scan job.

If you want an action to be taken on any items that were returned by Metalogix Sensitive Content Manager as 'Unable to Classify,' you must reclassify them before applying Compliance Actions to the scan job.

To reclassify items returned as 'Unable to Classify':

1From the Detailed Security Classification Analysis page, select the Unable to Classify tab.

2Select the item(s) to which you want to apply a particular classification.

NOTE:  If you want to review the contents of an item before assigning a classification, click the URL link to open the item.

3Select a classification from the drop-down, then click [Reclassify].

You will be prompted to confirm the action before continuing.

CAUTION:  Once you reclassify an item, the drop-down becomes disabled and the item cannot be reclassified again.  If Compliance Actions have already been applied to the scan job containing the item(s), the Reclassify option will no longer appear on the page.

Once an item has been reclassified:

·it will be moved to the appropriate tab for the classification

AND

·the classification change(s) will be reflected on the Compliance Summary page.

Managing Scanned Files

Use the Manage Scanned Files operation to review and act on files that have been scanned for compliance.  You can:

·apply filters to further refine the results that display in the grid

·choose to "ignore" (that is, hide from the grid) files that do not require review or action

EXCEPTION:  Quarantined files cannot be ignored.

·link to individual files to review their content

·remove  files from quarantine

·remove files from SharePoint.

To manage scanned files:

1Use the information in the following table to determine the appropriate action to take.

3.To filter items that display in the grid:

·Enter a full or partial file name in the File Name Contains field, and/or select specific Search Terms from the drop-down.

·If you want to Include Ignored Files (which are hidden by default), check the applicable box(es).

REMINDER:  "Ignore" is a status that you can apply to files that you do not want to display in the grid by default (because, for example, they do not require further review or action).

NOTE:  Because quarantined files cannot be ignored, if you select Show Only Quarantined Files, the Include Ignored Files option becomes disabled.  If you upgraded from version 8.5, all quarantined files will always display, even those that show a status of Ignored.

·Click [Apply Filters].

Note that if you chose to include Ignored or Quarantined files, they will be labeled as such in the Status field.

TIP:  If you want to review quarantined or Ignored files specifically, sort on the Status column to group these files together.

Now you can:

·open a file whose contents you want to review (by clicking the File Path link)

AND/OR

·select files on which you want to perform an action, then click the appropriate action button: [Remove from Quarantine], [Remove from SharePoint], [Ignore], or [Unignore].

Note that when a file is removed from SharePoint it no longer displays in the grid.

NOTE:  When you remove a file from quarantine, it is restored in its original location with the same permissions it had before it was quarantined, and you cannot remove an attachment from quarantine without also removing its parent item.

Removing Scanned Files from SharePoint

If you attempt to remove one or more files from SharePoint, you will be prompted to confirm your selection.  Unlike the Sensitive Content Submission Maintenance feature, you can remove individual files which has been quarantined.

If you delete an item that has attachments, the attachments will automatically be deleted along with the item.