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Unified Communications Analytics 8.8.1 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Exchange and Office 365 Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Backup and recovery options Appendix F:Custom configurations Appendix G: Questions and answers about UC Analytics

Setting the start date for data collection

On the Data Collection page, you set the date that you want data collection to start. By default, the initial data collection is set to start 30 days back for on-premise data sources and one day for Office 365 (Exchange Online) data sources.

For on-premise data sources, if you have stored data that goes more than 30 days back, you might want to change the start date for data collection. For example, typically Exchange tracking logs are retained for 30 days. If you normally archive your Exchange tracking logs and have logs that go back beyond 30 days, you could set the data collection start date to reflect the actual dates for the data that you have stored.

To set the data collection start date
1
Click Data Collection.
2
Enter the start date for which data is to be collected in the Data Collection Start Date field.

You can only change the start date if you have not added any data sources yet.

Adding and configuring data sources

You can configure the data sources to create the data collections that collect information from different environments. The workflow to add data sources and set up data collection is similar for each target environment.

 
Data source name
Types of information collected

Active Directory data sources for Active Directory Forest/Office 365 Hybrid target environment

Domain Controller

User, group, and contact data from Active Directory. See Creating an Domain Controller data source .

Office 365 User Subscription Configuration

User subscription information including licenses and subscribed services such as Exchange Online, Skype for Business Online, SharePoint Online, using remote PowerShell.

See To set up an Office 365 user subscription configuration collection

Azure Active Directory data sources for native Office 365 target environment

Office 365 User Subscription Configuration

User subscription information including licenses and subscribed services such as Exchange Online, Skype for Business Online, SharePoint Online, using remote PowerShell.

See To set up an Office 365 user subscription configuration collection

Exchange data sources for Active Directory Forest/Office 365 Hybrid target environment

Exchange Configuration

Exchange configuration from the Exchange server including organization, server, DAG, mailbox, database status, database copy, mobile device configuration, personal archive and mailbox statistics. See Creating an Exchange Configuration data source .

Exchange Tracking Logs

Exchange message traffic and DLP rule matches from your Exchange message tracking logs. See Creating an Exchange Tracking Logs data source .

Exchange Mailbox Contents

Exchange message data through Exchange Web Services (EWS) from your target mailboxes. See Creating an Exchange Mailbox Contents data source .

Exchange Calendar

Exchange calendar data including meetings and appointments that were created by your users in Outlook. See Creating an Exchange Calendar data source .

Exchange IIS Logs

Mobile device events and email statistics from the ActiveSync IIS log files on Exchange Client Access Services (CAS). Also can collect Outlook on the Web (OWA) logon details. See Creating an Exchange IIS Logs data source .

Exchange Mailbox Content Summary

Statistics including size and number of items for mailbox folders such as Inbox, Deleted Items, and Junk E-Mail. See Creating an Exchange Mailbox Content Summary data source .

Exchange Public Folders

Statistics for legacy public folders (Exchange 2010) and for new public folders (Exchange 2013, Exchange 2016, and Exchange 2019). See Creating an Exchange Public Folders data source .

Exchange Online Hybrid User Configuration

Detailed information for Exchange Online users and distribution groups in a hybrid environment. See Creating an Exchange Online Hybrid User Configuration data source .

Exchange Online Hybrid Mailbox Configuration

Exchange Online mailbox statistics, permissions, and mobile device data from a hybrid (Office 365 and on-premise Exchange) environment. See Creating an Exchange Online Hybrid Mailbox Configuration data source .

Exchange Online Mailbox Contents

Information about email traffic from Exchange Online user mailboxes using Exchange Web Services (EWS) and remote PowerShell. You can collect from some or all mailboxes. See Creating an Exchange Online Mailbox Contents data source .

Exchange Online Mailbox Content Summary

Statistics including size and number of items for mailbox folders for Exchange Online mailbox users. See Creating an Exchange Online Mailbox Content Summary data source .

Exchange Online Public Folders

Public folder statistics and configuration information from Office 365 using PowerShell. See Creating an Exchange Online Public Folders data source .

Exchange Online Calendar

Exchange Online calendar data including meetings and appointments that were created by your users in Outlook. See Creating an Exchange Online Calendar data source .

Exchange Online data sources for native Office 365 target environment

Exchange Online Native User Configuration

Exchange Online user and group data from a native Office 365 environment using PowerShell. See Creating an Exchange Online Native User Configuration data source .

Exchange Online Native Mailbox Configuration

Exchange Online mailbox configuration including statistics, permissions and mobile devices from native Office 365 using remote PowerShell.

See Creating an Exchange Online Native Mailbox Configuration data source .

Exchange Online Mailbox Contents

Information about email traffic from Exchange Online user mailboxes using Exchange Web Services (EWS) and remote PowerShell. You can collect from some or all mailboxes.

See Permissions needed for Exchange Online Mailbox Contents data .

Exchange Online Mailbox Content Summary

Statistics including size and number of items for mailbox folders for Exchange Online mailbox users. See Creating an Exchange Online Mailbox Content Summary data source .

Exchange Online Public Folders

Public folder statistics and configuration information from Office 365 using PowerShell. See Creating an Exchange Online Public Folders data source .

Exchange Online Calendar

Exchange Online calendar data including meetings and appointments that were created by your users in Outlook. See Creating an Exchange Online Calendar data source .

Skype for Business/Lync data sources for on-premise Active Directory forest target environment

Skype for Business/Lync Configuration

Server, pool, and user policy configuration data directly from the Skype for Business/Lync server. See Creating a data source for Skype for Business/Lync configuration .

Skype for Business/Lync CDR Database

Skype for Business/Lync peer-to-peer session and conference data from the CDR database. See Creating a data source for Skype for Business/Lync CDR Database .

Skype for Business/Lync QoE Database

Skype for Business/Lync Quality of Experience (QoE) data from the QoE database. Creating a data source for Skype for Business/Lync QoE Database .

Cisco data sources for on-premise Active Directory forest target environment

Cisco Configuration

Cisco server and end-user data the Cisco Unified Communications Manager server and synchronized user data from Active Directory. See Creating a data source for Cisco configuration .

Cisco CDR Logs

Cisco peer-to-peer call, ad hoc conference call, and meet-me conference call information from Cisco CDR log files. See Creating a data source for Cisco CDR logs .

To set up data collection for your environments
1
Click the gear icon on the home page side bar.
2
Click Data Collection.
3
Click + beside the name of the target environment.
4
Select the data sources for Active Directory (Domain Controller), Exchange, Skype for Business/Lync, Cisco, and Office 365 from which you want to collect data.
Tiles for each data source are displayed.
5
Click the data source tile to enter the configuration information for the data collection.
6
For specific instructions about how to create data sources for each supported platform, see the following sections:
•
Adding data sources for Active Directory or Azure Active Directory
•
Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
•
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync
•
Adding data sources, chargeback, and thresholds for Cisco
Adding more than one instance of the same data source

You must add data sources for each target environment that you have created. So if you have two Active Directory forests added as target environments, you would add the same data sources for each target environment.

For performance reasons, you can add multiple data sources of the same type to distribute the collection load or for different platform versions. For example, you would add an Exchange configuration data source for your Exchange 2010 servers and an Exchange configuration data source for your Exchange 2013/2016/2019 servers.

You can use the rename option to rename each data source so that it reflects the information that is being collected. For information about renaming data sources, see Renaming a data source .

After a data collection is created and is running on a regular basis, you can modify the collection. For example, you could select additional types of data to be collected.

Specifying explicit domain controllers for LDAP connections

For data sources that require an LDAP connection, auto-discovery is used by default to determine the domain controller that is used. However, for a large environment, you might want to explicitly specify a pool of domain controllers to be used rather than using auto-discovery.

For example, in a large environment you might configure six or more Exchange Configuration data sources, several Tracking Logs data sources, and several IIS Logs data sources. If all the data sources use auto-discovery for the LDAP connection, the data sources would tend to use the same domain controller. To avoid this situation, you can specify a pool of domain controllers to be used for certain collections to spread the gathering load.

If you decide to specify a pool of domain controllers, UC Analytics will resolve the LDAP connection to the first available domain controller. If several different data collections use the same pool with the same sequence of domain controllers, the data source collections may all resolve to the same domain controller. For this reason, you should vary the first domain controller that is specified when you specify a pool of domain controllers for a collection.

The following data sources require LDAP connections:

•
Domain Controller
•
Exchange Configuration
•
Exchange Mailbox Contents
•
Exchange IIS Logs
•
Exchange Tracking Logs
•
Exchange Mailbox Content Summary
•
Exchange Calendar
•
Exchange Online Hybrid User Configuration
•
Exchange Online Hybrid Mailbox Configuration
•
Skype for Business/Lync Configuration
•
Cisco Configuration
To explicitly specify domain controllers for LDAP connections
1
On the data source configuration page, select Show advance settings in the LDAP Connection Parameters section.
2
Under Global Catalog Domain Controller, select Use specific domain controller and click Add domain controller.
3
Enter the host name or FQDN for the domain controller and click Add.
4
Repeat step 3. for each domain controller you want to add.
- OR -
5
Enter the FQDN or host names for all the domain controllers you want, with each entry separated by a semi-colon (;), and click Add.

Entering multiple values in a field

When you are specifying LDAP connection parameters or entering targets for some data sources, you can enter several values in a field, separated by a semi-colon (;).

For example, when specifying targets on some data sources (such as server names, OUs, and mailboxes) you can enter multiple targets. So if you are entering target mailboxes in the Add Mailbox field, you would enter the mailbox email address (or common name) with each mailbox entry separated by a semi-colon (;).

When specifying targets

Multiple value entry is supported when specifying targets in the following data sources:

•
Domain Controller
•
Exchange Configuration
•
Exchange Online Native/Hybrid Mailbox Configuration
•
Exchange (Exchange Online) Mailbox Contents
•
Exchange (Exchange Online) Mailbox Content Summary
•
Exchange (Exchange Online) Calendar
•
Exchange Tracking Logs
•
Exchange IIS Logs
•
Exchange (Exchange Online) Public Folders
•
Skype for Business/Lync Configuration
When specifying LDAP connection parameters

Multiple values entry is also supported when entering LDAP connection parameters, such as domain controllers, in the following data sources:

•
Domain Controller
•
Exchange Configuration
•
Exchange Online Hybrid User Configuration
•
Exchange Online Hybrid Mailbox Configuration
•
Exchange Mailbox Contents
•
Exchange Mailbox Content Summary
•
Exchange Calendar
•
Exchange Tracking Logs
•
Exchange IIS Logs
•
Skype for Business/Lync Configuration
•
Cisco Configuration

Please note that the Exchange Public Folders data source does not leverage LDAP connections.

When specifying URLs and servers

You can also enter multiple values when specifying the following information in these data sources:

•
Exchange Web Service URLs in Exchange Mailbox Contents
•
Exchange Web Service URLs in Exchange Mailbox Content Summary
•
Exchange Web Service URLs in Exchange Calendar
•
Skype for Business/Lync CDR Database Server Names in Skype for Business/Lync CDR Database
•
Skype for Business/Lync QoE Database Server Names in Skype for Business/Lync QoE Database
•
CDR Directories in Cisco CDR Logs

Recommendations for collecting from Office 365

Many of the data sources that collect from Office 365, including Exchange Online (hybrid or native), use remote PowerShell to collect the data from Office 365. You must specify the account is used to connect to Exchange Online when you configure the data source.

It is recommended that you specify a different account for the PowerShell credentials that are used for each Exchange Online or Office 365 data source that you configure.

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