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NetVault 12.2 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices Backing up data Managing policies Restoring data Managing NetVault Backup dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Backup Working with client clusters Configuring default settings for NetVault Backup
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault Backup WebUI default settings Configuring NetVault Backup to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault Backup processes Environment variables Network ports used by NetVault Backup Troubleshooting

Adding the target machine as a client fails, after successful push installation.

Adding the target machine as a client fails, after successful push installation.
Description

Push installation succeeds on the target machine, however adding the machine as client fails with warning.

Adding a new client on the target machine fails with a warning message, after successful push installation of a remote client target machine.

Symptom

While adding the machine as a client on the target machine, following warnings are displayed in task logs,

•
Could not get NetVault Backup name for <target-machine>
•
Cannot proceed adding the machine(s) as client
Solution

NetVault Backup Server is unable to contact NetVault Backup Client on the target machine due to firewall configurations. Configure the firewall on the target machine to add the machine as a client. For more information, see, Quest NetVault Backup Administrator’s Guide.

Unable to install, uninstall or navigate catalog search page after manually uninstalling NetVault Backup Client Host.

Unable to install, uninstall or navigate catalog search page after manually uninstalling NetVault Backup Client Host.
Description

If catalog search is installed on NetVault Backup Client host and this client host is manually uninstalled or not accessible, you are unable to install, uninstall or navigate catalog search page.

Symptom

Cannot navigate catalog search page, or it appears as catalog search is installed on the client host.

Solution

Check if catalog search is not available on the client host. If catalog search is not available, change the parameters and their values in the catalog.cfg configuration file. You can now re-install catalog search on the selected NetVault Backup Client host. For more information, see, Managing catalog search.

To change the parameters and their values in catalog.cfg file
1
Open the catalog.cfg file to edit, available in config directory.
•
In the [Catalog] section, change the following:
Enabled=false
•
In the [Catalog:Worker Pool Size] section, change the following:
Type= Range
Value= 5
Width= 4
Range= 1 20
Label= Maximum simultaneously active catalog workers
Label Id= 14744
•
In the [Timeouts:Catalog Index Saveset] section, change the following:
Type= Range
Range= 5, 600
Width= 4
Label= Polling interval (in seconds) to check for backups to catalog
Label Id= 14745
Value= 10
•
In the [CatalogVersion] section, change the following:
NVVersion=
NVBuildLevel=
2
Save and Close the catalog.cfg file

Unable to install, uninstall catalog search on client after NetVault Backup Server migration with the same or different server name

Description

After performing successful NetVault Backup migration you are unable to install catalog search on selected client. After installing catalog search successfully, catalog search still shows as uninstalled or displays an error "Catalog Search is installed by other NetVault Backup Server”.

Symptom

After performing successful NetVault Backup migration you are unable to install catalog search on selected client. After installing catalog search successfully, catalog search still shows as uninstalled or displays an error "Catalog Search is installed by other NetVault Backup Server”.

Solution

Manually validate catalog search installation in <NVBU Backup Server Installation\Quest\NetVault Backup\catalog> folder, if catalog search is installed, you need to uninstall catalog search from the following NetVault Backup installation directory.

Safe Mode in NetVault Backup

The following error occurs when NetVault Backup is in Safe Mode, “NetVault Backup Server is in safe mode. Please contact your service provider.”

In this case tenant must contact MSP administrator.

The following error conditions can force NetVault Backup to run in Safe Mode:

•
A key process such as Media Manager or Schedule Manager fails to start.
•
The PostgreSQL database is unavailable or NetVault Backup is unable to connect to one or more databases.
•
The NetVault Backup Server is low on disk space.

In Safe mode MSP administrator must read the message from <Installation location>\config\safemode.cfg>, after login to NetVault Backup Server

This file keeps the cause of NetVault Backup Server to run in Safe Mode.

The following table describes the error types and possible options to resolve the issue identified in safemode.cfg:

 
Error type
Available options

Key process failures

When NetVault Backup enters safe mode due to this error, no options are provided to resolve the issue.

Database connection failures

Please validate PostgreSQL Service logs and resolve the issue. You can now restart the services, if issue persist contact NetVault support.

 

Low disk space issues

Reclaim space in NetVault Backup installation location and go to restart NetVault Backup in normal mode

•
 
•
Restart NetVault Backup in normal mode: Once NetVault Backup enters safe mode, it remains in this mode whether the error is resolved or not. To exit safe mode, restart NetVault Backup in normal mode.
Stop the NetVault Backup Process Manager and NetVault Backup PostgreSQL database server services. Remove safemode.cfg file from the following location: <Installation location>\config\safemode.cfg> and restart NetVault Backup PostgreSQL database server and NetVault Process Manager services.
•
Restart NetVault Backup with diagnostic tracing enabled: For diagnostic tracing consult Quest Technical Support.
•
Contact Quest Technical Support: If you are unable to resolve the issue, click this link to report the issue.

 

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