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Change Auditor 7.2 - User Guide

Change Auditor Overview Agent Deployment Change Auditor Client Overview Overview Page Searches Search Results and Event Details Custom Searches and Search Properties Enable Alert Notifications Administration Tasks Agent Configurations Coordinator Configuration Purging and Archiving your Change Auditor Database Disable Private Alerts and Reports Generate and Schedule Reports SQL Reporting Services Configuration Change Auditor User Interface Authorization Client Authentication Certificate authentication for client coordinator communication Integrating with On Demand Audit Enable/Disable Event Auditing Account Exclusion Registry Auditing Service Auditing Agent Statistics and Logs Coordinator Statistics and Logs Change Auditor Commands Change Auditor Email Tags

View agent status/statistics

To view agent status/statistics (Overview page):
1
Open the Overview page and if the Top Agent Activity pane is not displayed, click the arrow on the heading of one of the overview panes and select Top Agent Activity.
This pane displays the top most active agents in your environment, based on the data range specified.
2
By default, the agent activity on all servers for the past month, excluding uninstalled agents, is displayed. Use the controls at the top of this pane to specify the type of agented objects to be included as well as the date range.
3
The values in the Audited Events column are links, which when selected will open up a new Search Results tab to display the related details for these events.
4
If the Agent Status pane is not displayed, click the arrow on the heading of one of the overview panes and select one of the following commands:
•
Agent Status | Enterprise View
•
Agent Status | <domain>
5
By default, this pane will only include active and inactive (installed) agents in the pie chart. You can however, select the Show Uninstalled Agents check box to include agents that are set as ‘uninstalled’ in the pie chart.
6
Double-clicking the pie chart will display the Agent Statistics page.
To view agent status/statistics (Agent Statistics page):
1
Open the Agent Statistics page and click Refresh to retrieve updated information.
2
Click Show Uninstalled Agents to include uninstalled agents. Click Hide Uninstalled Agents to exclude uninstalled agents from the display.
The values in the different event columns are links, which when selected will open up a new Search Results tab to display the related details for these events.
To view agent status/statistics on the current agent only (agent system tray icon):
* 
NOTE: The agent system tray icon can be loaded using one of the following methods:
•
Click Advanced Options on the Deployment page to display the Advanced Deployment Options dialog. From this dialog, select the appropriate Launch ServiceStatusTray on startup option (Yes or Do not change).
•
Navigate to %ProgramFiles%\Quest\ChangeAuditor\Agent and double-click the ServiceStatusTray.exe file.
1
Right-click the system tray icon and select Agent Status.
This opens the Change Auditor Agent Status dialog, which displays agent information (including if the agent is running), event activity for the agent and coordinator connection information.
2
Click OK.

Manage Change Auditor agents

To stop an agent (Agent Statistics page):
* 
NOTE: You can use the Action | Agent Notifications menu command to hide (or display) the desktop notifications that are displayed when these processes are performed.
1
Open the Agent Statistics page.
2
Select the agent to stop and click Stop Agent.
* 
NOTE: The Stop Agent command is only available when an agent is ‘Active’.
3
An information message is displayed, click OK to stop the agent.
4
In addition, a desktop notification is displayed in the lower right-hand corner of your screen explaining that the selected agent is being disconnected from a specific coordinator.
Once disconnected, the agent’s status will be changed to ‘Inactive’ on the Agent Statistics page.
5
If you so choose, click Set Agent Uninstalled to flag the selected agent as ‘Uninstalled’.
6
Click Show Uninstalled Agents to include uninstalled agents in the Agent Statistics list. Click Hide Uninstalled Agents to exclude uninstalled agents from the display.
To stop an agent (agent system tray icon):
* 
NOTE: The agent system tray icon is only available for server agents.
1
From the server where the agent is installed, right-click the agent system tray icon and select Disable Agent.
2
On the confirmation dialog, click Yes to stop the agent service.
3
A message displays explaining that the agent is being stopped.
4
In addition, a desktop notification displays in the lower right-hand corner of your screen explaining that the selected agent is being disconnected from a specific coordinator.
Once disconnected, the agent system tray icon contains a red light indicating that the agent is inactive.
To start an agent (Agent Statistics page):
1
Open the Agent Statistics page.
2
Select a previously stopped agent and click Start Agent.
* 
NOTE: The Start Agent command is only available when an agent is ‘Inactive’.
3
An information message displays explaining that it may take a few minutes to start the agent. Click OK to start the agent.
4
In addition, a desktop notification displays in the lower right-hand corner of your screen explaining that the selected agent is being connected to a specific coordinator.
Once connected, the agent’s status returns to ‘Active’ on the Agent Statistics page.
To start an agent (agent system tray icon):
* 
NOTE: The agent system tray icon is only available for server agents.
1
From the server where the agent is installed, right-click the agent system tray icon and select Enable Agent.
2
A message displays explaining that the agent is being started.
3
In addition, a desktop notification displays in the lower right-hand corner of your screen explaining that the selected agent is being connected to a specific coordinator.
Once connected, the agent system tray icon no longer contains a red or yellow button indicating that the agent is now active.

Agent Log page

A new log page is created whenever the View Agent Log command is selected and displays the event details recorded in the trace log for the selected agent.

* 
IMPORTANT: For workstation log management (such as Get Logs or View Agent Log), the following must be enabled on the workstation:
•
Windows Management Instrumentation (WMI) must be enabled in the firewall rule set (usually domain) on the workstation
•
Network Discovery and File Sharing must be enabled
•
Remote Registry Service must be set to ‘Start Automatically’. By default, this service is stopped and set to ‘Manual’ for Windows 8.1 and Windows 10.

The data grid and event details pane on this page contains the following information for each log entry. The default column in the table below identifies the fields that are displayed in the data grid by default. To display different fields, click the Field Chooser button located to the far left of the column headings.

 
Table 10. Agent Log page: Field descriptions
Column
Default
Description

File

No

Specifies the name of the source file that logged the message.

Function

No

Displays the name of the function that logged the message.

ID

No

Displays the event ID used to identify the event.

Level

Yes

Indicates the severity of the event message:

•
Info - ‘For your information’; does not require attention
•
Error - events that indicate a problem has occurred; requires attention
•
Warning - events that warn of potential problems; does not require immediate attention

Line

No

Specifies the line within the source file that logged the message.

Logger

No

Specifies the logger used to log events.

Message

Yes

Displays the event message that was posted to the log.

Thread

No

Specifies the thread within the source file that logged the message.

Timestamp

Yes

Displays the date and time when the entry was posted to the log.

NOTE: Based on the client’s current local date and time. The format used to display this date and time is determined by the local machine’s regional and language setting.

Use the tool bar buttons at the top of the log page to scroll through the log and search for log entries.

 
Table 11. Agent Log page: Tool bar buttons

Refresh

Use to refresh and reload the log entries from the source file.

NOTE: Not available when the log page is launched using the View Agent Log command.

Copy

Use to copy the selected content to the clip board. Use with the Select All button to copy and paste the contents of the entire log into another application.

Select All

Use to select the entire contents of the log. Use with the Copy button to copy and paste the contents of the log into another application.

Find:

Enter a specific string of characters or word to be located in the log and use the Find button to locate the text.

Show Matched Entries Only (Ctrl+M)

Use to display only the entries that match the word/string of characters entered in the search text.

Match Case

Use to locate entries that match the case as it was entered in the search text.

Previous

Use to move to the previous entry that contains the search text.

Next

Use to move to the next entry that contains the search text.

Print

Use one of the Print options to print or save the contents of the log.

View and save agent trace logs

To view Change Auditor logs (Statistics page):
1
Open the Statistics page and select Logs | Open Log.
2
On the Open Log File dialog, use the controls at the top of the dialog to locate the Change Auditor log to view. Select the log file and click Open.
This opens a new page in the client which displays the log entries for the selected log.
3
Whenever an entry is highlighted in the top pane, the corresponding details are displayed in the Event Details pane across the bottom of the screen.
4
Use the tool bar buttons to search the log for a specific entry, to copy and paste the contents of this log for use in another application, and print or save the contents of this log.
To save Change Auditor logs to a specific location (Agent Statistics page):
1
Open the Agent Statistics page.
2
Select one or more agents from the list and select Logs | Get All Logs.
3
On the Browse for Folder dialog, select the location to save the logs for the selected agents. Click OK to save your selection.
* 
NOTE: If necessary, select Make New Folder to create a new folder for these logs.
To view Agent logs (Agent Statistics page):
1
Open the Agent Statistics page.
2
Select one or more agents from the list and select Logs | View Agent Log.
3
This opens a new page in the client which displays the selected agent’s log (ChangeAuditor.AgentLog.nptlog). If multiple agents are selected, multiple log pages are created.
4
Whenever an entry is highlighted in the top pane, the corresponding details are displayed in the Event Details pane across the bottom of the screen.
In addition, when an error is highlighted in the top pane and there is a call stack available for that error, an Exception pane will also be displayed.
5
Use the tool bar buttons to search the log for a specific entry, to copy and paste the contents of this log for use in another application, and to print or save the contents of this log.
To view Agent logs (agent system tray icon):
* 
NOTE: The agent system tray icon is only available for server agents.
1
On the server where the agent is installed, right-click the agent system tray icon and select View Agent Logs.
2
This opens the log viewer allowing you to review the events recorded in the selected agent’s log (ChangeAuditor.AgentLog.nptlog).
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