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Título
Support Console My CSR list does not update when CSR is assigned to a different user -
Descrição
Using the desktop client, after editing a CSR and assigning it to someone new and saving it, the tab for "My CSRs" is not updated to reflect that the CSR is no longer assigned to previous owner. In other words, it remains in the list of "My CSRs" even though it is no longer assigned to current owner.It only modifies after cliking the "Refresh" button. -
Causa
Defect in Stat 6.3 hf-b. -
Resolução
This is planned to be fix in Stat 6.3 hf-d.
As a temporary workaround, you have to click the refresh button.
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ID do defeito
STAT-5531