Spotlight Mobile not able to receive alarm notifications (4373834)

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Título

Spotlight Mobile not able to receive alarm notifications
Descrição

Customers report, they are able to view the connection data, however they are not receiving the alarm notifications on their device as they used to.
Causa

Limited Network bandwidth or Temporary cloud services failure
Resolução
SOLUTION:

Limited Network bandwidth:
Check that the Diagnostic Server host’s network configuration is not deliberately limited. If possible remove any constraint.

Temporary cloud services failure:
- Check the status page for latest updates on Spotlight Cloud issues and fixes.https://status.spotlightcloud.io/
- Logout and log back in the mobile app
- Open a service request to notify the support team about it.
https://support.quest.com/create-service-request

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Conteúdo recomendado

Produto(s):: Spotlight Cloud
Hosted; Spotlight on SQL Server Enterprise
14.0, 13.6.3, 13.6.2, 13.6.1, 13.5.4, 13.6, 13.5.3, 13.4.3, 13.3.2, 13.5.2, 13.4.2, 13.3.1, 13.5.1, 13.4.1, 13.5, 13.4, 13.3, 13.2.1, 13.2, 13.1, 13.0, 12.4, 12.3.1, 12.3, 12.2

Histórico do artigo:: Criado em: 11/1/2023
Última atualização em: 12/15/2023

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