Return
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Title
Spotlight Mobile not able to receive alarm notifications -
Description
Customers report, they are able to view the connection data, however they are not receiving the alarm notifications on their device as they used to. -
Cause
Limited Network bandwidth or Temporary cloud services failure -
Resolution
SOLUTION:
Limited Network bandwidth:
Check that the Diagnostic Server host’s network configuration is not deliberately limited. If possible remove any constraint.
Temporary cloud services failure:- Check the status page for latest updates on Spotlight Cloud issues and fixes.https://status.spotlightcloud.io/
- Logout and log back in the mobile app
- Open a service request to notify the support team about it.