WORKAROUND:
On the agent server that is experiencing the issue, a patch must be installed to allow SQL metadata gathering to be disabled. This issue is fixed in the latest cumulative patch update for AppAssure. It is recommended to be on the latest release and cumulative patch combination. These files can be downloaded from the AppAssure page at
AppAssure - Download Software page. Once installed perform the following steps to disable Metadata gathering.
- Open the registry editor (regedit.exe)
- Browse to HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Agent\AgentSettings\DisableSqlMetadata
- If the value exists set it to a value of 1
- If the value does not exist, create the DWORD key and then set the value to 1
- Restart the agent service
Once completed this will disable all SQL metadata gathering and will stop AppAssure from locking the model DB. Please note that without SQL metadata gathering, SQL attachability checks within AppAssure are not possible.
STATUS:This issue is fixed in Rapid Recovery 6.0.1. It is a direct upgrade from AppAssure 5.4. To download the latest release of Rapid Recovery, please go to the
Rapid Recovery - Download Software page. A patch is not necessary since the above registry value already exists.
