ODMAD DirSync: Workflow taking longer than normal to complete (4321534)

The workflows are taking longer than normal to complete.

• Product feature enhancement Deployment.
• Possible Azure issues in specific region.

Recommendations

Note: Tuesdays and Thursday are product enhancement and maintenance deployment days. This can affect the speed and throughput of product tasks like Discovery and Workflow tasks. A workflow which normally takes 15 minutes, can take 45 minutes to complete.

The issue may also be caused by Azure outage in the specific region.

• To confirm the workflow is not stuck:
  • Open the current workflow log.
  • Look at the last row number and time stamp to see when the last update was recorded.
  • Check the log again in 5 or 10 minutes. There should be additional entries since you last checked.
  • If there are additional entries, allow the task to complete, and do not stop it.
  • If the task has not progressed in the last hour, and it is not Tuesday or Thursday, Contact Product Support.

Provide the following information to Support:

• Product Client Name
• Organization ID and Deployment region
• Environment Name and type (local, cloud, hybrid)
• Workflow Name 
• Workflow Logs and/or Discovery Logs