Error when applying the license file: "Failed to update the license. License key is invalid" (4296239)

This error may occur when applying a license file for the incorrect product or an incorrect version

Solution

1. Product Mismatch
   • Open the .asc or .dlv license file in Notepad
   • Check the Product Name= field
   • If this License file is for the RMAD Forest Edition version of the product while RMAD is installed, contact the License Support to obtain the proper license file
   • If RMAD Forest Edition is installed and the license is for RMAD, again contact the License Team to submit a request for the appropriate license file.
2. Version Mismatch
   • Open the .asc or .dlv license file in Notepad
   • Check the Version= field to ensure it matches the version you have installed
   • If the version is different, like 7.x to 8.x, contact the License Team to submit a request for the appropriate license file.
3. Encryption Issue
   • If you have an encryption client installed (such as PGP) on the machine where the license key is downloaded, try downloading the file to a machine without encryption client.