Explain the process when ack.exe is called, when it is submitted via the webpage
BBNTD\4.*\cgi-bin\ack.exe is called when you the send ack button.
[1] The message is acknowledged with delay of number of minutes
[2] The status is changed in the webpage as acknowledged
[3] The same can be checked under bbvar/acks folder which will have a log created.
[1] Example of acklog file "client.domain" has the following details
client.domain xxxx@quest.com 5660010 2 1224766809 Daniel Ackgd it
[a] "client.domain" ----> hostname.testname
[b] "Email Address" ----> The email address which will not be notified
[c] "560010" ----> The acknowledgement id
[d] 2 ----> Delay for 2 mins
[e] "1224766809" ----> EPOCH time.
[2] File acklog has the details showing acknowledgements logged with the color status.
1224668691 5660010 2 5660010 np_xxxxx@quest.com__client.domain client.domain red John Ackgd it
1224668990 5660010 3 5660010 np_xxxxx@quest.com__client.domain client.domain red Peter Ackgd it
1224669518 5660010 60 5660010 np_xxxxx@quest.com__client.domain client.domain red John Ackgd it
1224766809 5660010 2 5660010 np_xxxxx@quest.com__client.domain client.domain red Daniel Ackgd it
