Scan completes successfully however nothing is available in the restore screen (4047911)

Date: 7/07
Effected NV Version: All
OS Version: All
Application version: n/a
Plugin version: n/a

Description:
Load Index or Scan completes successfully, however nothing is available in the restore screen

A backup might have expired and been removed from the database, or an index might have been offlined (Red X appears against backup saveset in the Restore window). If you try to load the index it appears to load but you are unable to expand the directory Tree beneath the save set and the red X is still there. I you do a Scan of the tape the same symptoms remain. If the index has not been offlined but just expired, the saveset won't appear upon scanning at all.

Symptoms:
Tape will be visible in the media manager; however nothing is available in the restore screen. Tape with offlined index will remain with a red X against it.