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Título
Microsoft Surface Pro 4 unable to boot using BMR process -
Descrição
Using AppAssure BootCD, the Surface 4 Pro is unable to boot and perform a BMR process. Device is connected to the docking station. -
Causa
AppAssure BootCD is using an older version of WinPE kernel. Surface 4 Pro is hardware-locked to specific Windows kernel versions that it can boot. -
Resolução
To perform a BMR process on the Surface 4 Pro the following prerequisites should be met:
- BootCD ISO must be created using 6.x version of Rapid Recovery. AppAssure BootCD will not work. Bootable USB needs to be connected to the USB port on the device itself
- 3rd party USB/NIC network dongle should be used and connected to the USB port on the docking station. Onboard Ethernet port will not work.
- 3rd party USB/NIC dongle driver needs to be injected
For details about BMR process itself, please refer to the following article: How to perform a Bare Metal Restore for a Windows machine