Here are the steps to begin troubleshooting this issue:
1. Extend the Appasure agent timeout setting in the registry (MetadataAccessTimeout) at the path HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Agent\AgentTransferSettings > MetadataAccessTimeout (Change from default 01:20 to 10:00)
2. If you notice any evidence of large amounts of VDS warnings in the Windows system event logs, change to using Win API.
To change the agent to use WinAPI instead of VDS, set the following at the registry path HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Agent\AgentSettings > DisableVdsServiceMetadata (Change from default 0 to 1)
Here are a couple reference links about this setting change: http://msdn.microsoft.com/en-us/library/windows/desktop/hh830613(v=vs.85).aspx
http://msdn.microsoft.com/en-us/library/windows/desktop/aa381442(v=vs.85).aspx
3. If the WinHTTP Web Proxy Auto-Discovery Service is not set to manual startup, change it so that is set to “Manual”.
This step has been shown to be effective when the WinHTTP Web Proxy Auto-Discovery Service service is entered in a stopped state during the specific window of time.
4. Check for any errors/warnings/alerts in the System and Application event logs, and fixed these issues next.
For example, if you notice there are the following two events:
Event ID 5722: “The session setup from the computer COMP32 failed to authenticate. The name(s) of the account(s) referenced in the security database is COMP32$. The following error occurred: Access is denied.”)
To address this, please apply a solution from Microsoft per this KB http://support.microsoft.com/kb/810977
Event ID 1058 — “Group Policy Preprocessing (Networking)” )
To address this, please apply a solution from http://technet.microsoft.com/en-us/library/cc727259(WS.10).aspx
5. Next, re-protect the agent by entering its hostname (if it had been originally protected via IP) or if it had been protected by hostname originally, then please re-protect the by entering its IP instead.
6. If this issue continues to occur, contact Support by creating a case on the Support Portal for further investigations.
