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KACE SMA Course 7 Module 1: Basic Service Desk Settings - Free
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Descrição
This is the first module of the seventh course in a series of implementation courses designed to instruct students on the essentials of deploying, configuring and administrating the KACE Systems Management Appliance (SMA) in their environment. The KACE SMA formerly known as the K1000.
This course will focus on the basic settings used during the initial configuration of the Service Desk feature.
After completing the entire series of courses, you will have received detailed instructions on KACE Systems Management Appliance implementation and administration skills, as well as some best practices.
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Duração: 30 minutes
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Público
Customers -
Pré-requisitos
The following prerequisites are recommended for this course:
- Course 1: Installing the KACE Systems Management Appliance
- Course 3: Appliance Fundamentals
- Familiarity with Network Systems Management
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Objetivo
The course has the following objectives:
- Basic Service Desk Settings
- Configuring User Console Home Page Settings
- Configuring Business Hours Configuring Holidays
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Formato
Self-paced Web-Based Training module inclusive of simulations.
