Voltar
-
Título
KACE Kontinuing Education (KKE) Recording: Service Desk Process, E-Mail, Incident Management, and Manager Approvals -
Descrição
Learn about features of the Service Desk; The following topics are discussed:
- Workflow / Process Improvements
- Usability improvements in Process Template
- Duplicate Process Template
- Allow managers to view and comment on tickets for their employees through the User Portal
- Use 'Submitter Manager' association for users in approval workflows
- Incident Management
- Email Management
- Knowledge Base Enhancements
- WYSIWYG editor that supports rich text for KB articles
- Workflow / Process Improvements
-
Resolução
-
Informações adicionais
hd_control_panel settings_hd queue_list ticket_service_list manage_service_type advisory