The Desktop Authority client attempts to upgrade the Expert Assist component on every logon. The SLtrace.htm log file shows that after Desktop Authority has finished its execution, the Expert Assist component version remains the same.
This is an example of that section of the sltrace file, DA has been upgraded from version 10.2 to 11:
13:49:44.424 --[ Product_Information ]-----------------------------------------------------------------------------------------------------
13:49:44.424 Product Name = Desktop Authority Standard
13:49:44.424 Engine Version = 11.0.0.432
13:49:44.440 KiXtart Version = 4.67
13:49:44.440 Remote Management Component = ver: 8.6.2.1
13:49:44.440 Remote Management Component = servers: https,XXX.XXX.XXX.XXX,1529,keepalive
13:49:44.440 Remote Management Component = certificateID: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
13:49:44.440 --[ New_licensing_License_Information ]---------------------------------------------------------------------------------------
This is the section that explains that a lower version of Expert Assist has been found and the upgrade process is triggered:
13:49:48.826 Processing_Remote_Management_elements [1/1]
13:49:48.836 [Example User Profile 1/1 - AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA]
13:49:48.864 Checking parameters of the Expert Assist
13:49:48.905 Installing Desktop Authority client [Version: 8.7.1.1]
13:49:48.905 sub> slRegEdit: Action=[WriteValue] Key=[HKLM\Software\ScriptLogic] Value=[RMInstallsAttempted] Data=[14] Type=[Reg_SZ] Force32=[1]
13:49:48.937 Uninstall previous EA version
13:49:48.937 Check if EA is installed with the Installation Package
13:49:48.937 Uninstall via MsiExec
13:49:48.937 sub> SLexec: executing program: Target=[MSIexec] Arguments=[ /x{3CA48235-9FDD-4E02-B9E4-3497BFB30976} /qn /norestart FULLTEARDOWN=1] Flags=[Admin During Hidden]
13:49:48.952 Calling :: $SLcom.Exec(MSIexec, /x{3CA48235-9FDD-4E02-B9E4-3497BFB30976} /qn /norestart FULLTEARDOWN=1,1,1,1,0,,0,)
13:51:06.963 Got Back From .Exec Call
13:51:06.968 Return Code: [0] The operation completed successfully.
13:51:06.971 Install ExpertAssist
13:51:06.976 Copying [\\DomainController\netlogon\ExpertAssist.exe] to [C:\Users\username\AppData\Local\Temp\] with [Y R S H] [] [] [Force32BitPath=0]
13:51:08.253 sub> SLexec: executing program: Target=[C:\Users\username\AppData\Local\Temp\ExpertAssist.exe] Arguments=[/iq /s] Flags=[During Hidden Admin async]
13:51:08.258 Calling :: $SLcom.Exec(C:\Users\username\AppData\Local\Temp\ExpertAssist.exe,/iq /s,1,0,1,0,,0,)
13:51:09.881 Got Back From .Exec Call
13:51:09.895 return code not available for async execution
13:51:09.923 $slWinFirewall.OpenPort( DA Remote Management, 2000, 0, 6, 0, )
13:51:11.616 Return Code: [0] The operation completed successfully.