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Título
ExpertAssist requires Java Launcher with Internet Explorer -
Descrição
When ExpertAssist session is created the Java Launcher application is needed to start remote control, file manager and other features.
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Causa
On previous versions of ExpertAssist Java Launcher application was needed only with browsers with no Java capabilities, after version 8.7.0.48 all browsers including Internet Explorer require using this Java utility. -
Resolução
This behavior is by design and was implemented to fulfill upcoming requirements when using Java applications.
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ID do defeito
DAMS-4207