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Where to find the status of KACE Cloud? (4267050)
Where to find the status of KACE Cloud when experiencing an issue with the Tenant? ... This site will show the current KACE Cloud status and Past Incidents as well.
Motorola devices may not show the option to factory reset in Recovery after a Restriction set is applied (4378510)
It has been discovered that some Motorola devices may not show the option "Wipe data/factory reset" in the Recovery mode. ... This may happen after a Restriction Set is applied that prevents the user from performing a factory reset.
Enrolling devices beyond my total purchased licenses (4378251)
<p>Enrolling devices beyond my total purchased licenses.</p> <p>When a user tries to enroll a device beyond the total amount of purchased licenses, they will be notified that they cannot enroll because they are out of licenses.
Which URLs are required for the KACE Cloud to function (4372993)
The following table describes expected KACE Cloud traffic for general tasks and patching. ... To obtain a KACE Cloud Secure license, contact KACE Cloud Sales. ... A free 14-day KACE Cloud Secure trial license is available and can be started directly from KACE Cloud.
Some Android phones may not display the phone number information (4272255)
Some Android phones may not display the phone number information under the Cellular section on device details. ... This depends on the device utilizing a SIM card that pertains the relevant information.
How to enable System App on Android devices? (4378252)
Enabling system apps might be useful for Android devices depending on how the devices were enrolled. ... Follow these steps to enable them: ... 1. Login to KACE Cloud. ... 2. Go to the Libraries section.
MacOS Operating System patches not provided in the KACE Patch Catalog (4299063)
Operating system patches will no longer be provided for macOS 11 (Big Sur) and forward. ... Apple has made significant changes to the process for installing and updating a macOS. ... Due to circumstances beyond our control, updating the macOS 11 (Big Sur) operating system is not an option from the KACE Systems Management Appliance (SMA).
What's New in KACE Cloud (4274337)
This KB is periodically updated with the latest release notes for KACE Cloud. ... This KB is periodically updated with the latest release notes for KACE Cloud. ... KACE Cloud now offers a centralized resource to share changes to the product.
Custom Logo for SplashTop Streamer Blank Screen (4378127)
You can use a custom logo for BLANK SCREEN on your remote computer, to display your own logo instead of the default Splashtop Logo. ... Copy your custom logo file into this folder and call it Logo.png. NOTE: It must be a .png file to work correctly.
How soon after release will patches be available via the KACE Catalog? (4294606)
This article will cover how soon after a patch is released from the vendor will it be available for download on the KACE Systems Management Appliance (SMA) appliance and KACE Cloud. ... Starting with version 10.0, we have replaced the former patch feed with the new KACE Patch Catalog.
Missing shortcuts after installing Windows app via KACE Cloud (4298068)
Some MSI creators design the installation so that it occurs for a single user by default. ... This may not work well with Modern Management-style integrations. ... One symptom of this behavior is that the installation succeeds, but the users do not get expected start-menu items or desktop icons.
Android - Understanding Screen Timeout Configuration (4375236)
Administrators may encounter a situation where, despite setting the <strong>Screen Timeout</strong> option under <strong>Option Sets</strong> to 120 minutes, Android devices only allow a maximum screen timeout of 10 minutes.
VMware Workstation Pro & Player Patches on the KACE Catalog (4377170)
With the recent acquisition of VMWare by Broadcom, some changes have been done to how patches/software are provided by them. ... Some of their products won't be available on the KACE Catalog moving forward.
Report to get devices with more than one Restriction Set deployed (4376240)
KACE Cloud offers several ways to deploy Restriction Sets. This can be done via <a href="https://docs.kacecloud.com/Managing%20Device%20Configurations/t_ConfigureRestrictionsOnDevices.htm#Add_a_restriction_set_from_Library_using_policies" target="_blank">Policies</a> or per device on the <a href="https://docs.kacecloud.com/Managing%20Device%20Configurations/t_ConfigureRestrictionsOnDevices.htm#Add_a_new_restriction_set" target="_blank">device view</a>. 1. Go to the Reports module<br>2. Click "+ Add New"<br>3. Define a Name for your report<br>4. Select Devices in the "Entity set" dropdown<br>5. In the "Properties" field add the "Restriction Set Count" operator<br>6. In the "Query" field enter "<em><strong>Count(Restrictions.Sets) > 1</strong></em>"<br><br>The result should bring the desired information.<br> <img src="https://prod-support-images-cfm.s3.amazonaws.com/KB_kA06R000000AAQxSAO_01.png"></img>
Report to get Devices with multiple Labels assigned (4376250)
Report to get Devices with multiple Labels assigned. ... KACE Cloud offers several ways to add labels to devices. ... In some examples, an admin might need to find devices with either many labels or without labels assigned.
KACE Academy - Learn best practices & practical knowledge to optimize your investment in KACE (4375971)
Learn best practices & practical knowledge to optimize your investment in KACE <br>Whether you’re getting ready to launch KACE products within your endpoint environment, or you’re already using them, KACE Academy offers hands-on virtual training that’ll help you optimize your organization’s investment.
Unable to use Smart Switch application. (4375695)
After installing Smart Switch and trying to open it, it shows an error “Security policy restricts use of Smart Switch.” ... <p><img src="https://prod-support-images-cfm.s3.amazonaws.com/KB_kA06R000000HOcrSAG_SmartSwitch.png"></img></p>
How to configure the LDAP Sync Service pointing to a specific Domain Controller (4375455)
LDAP Sync Service can be installed to an on-prem network environment that has Active Directory configured. ... The service provides a continuous one-way sync from an active directory to KACE Cloud.
Troubleshooting LDAP Sync errors (4375113)
In some situations there may be login errors when the LDAP Sync service is configure. ... <p>Install the PowerShell Active Directory Module.<br><code>Install-WindowsFeature -Name “RSAT-AD-PowerShell” -IncludeAllSubFeature</code><br><br>The <domain\username> referenced in the following commands should be the same that is being used with the LDAP import tool.</p>
Attaching support bundles and files to a Support case (4226000)
Attempting to send logs to Support via an email reply fails or results in an error message about size. ... Size is often capped for attachments larger than 10mb within emails. ... For logs which exceed the maximum sizes to send in email, it is also possible to directly upload the logs to your service request on the Quest support site.
Sign in to iTunes to allow "device.api.kacecloud.com" to manage and install apps (4375030)
Sign in to iTunes to allow "device.api.kacecloud.com" to manage and install apps.<br><br><img src="https://prod-support-images-cfm.s3.amazonaws.com/KB_kA06R000000HNG5SAO_01.png"></img> This is a standard error. The options to resolve it are:<br>- Create Managed AppleIDs for each user.<br>- Create a single company-wide AppleID, that would be shared by all devices.<br>- Allow users using their own AppleIDs (personal account, but not recommended).<br>- On VPP assign the app itself to the device.<br><br>Apple documentation related to this situation<br><a href="https://support.apple.com/en-us/108647" target="_blank">How to create a new Apple ID</a><br><a href="https://support.apple.com/en-in/guide/apple-business-manager/axm78b477c81/web" target="_blank">Use Managed Apple IDs in Apple Business Manager</a>
App installation troubleshooting for Android devices (4374493)
<p>To confirm if network issues are preventing a device from installing an app on a KACE agent enrolled device, the Play Store app on the device itself should be used. ... For example, in the screenshot below the Google Maps app can be found in the Play Store on the device.
KACE Resources, Training and Professional Services (4288227)
Whether new or after having worked with KACE for some time, it is often necessary to utilize resources to complete tasks. ... SMA, SDA & KC offer KACE customers a wide variety of free and fee-based resources and training.
Unable to save the configuration to the local KACE Cloud Ldap Sync Service (4373735)
Getting a pop-up saying: "We were unable to save the configuration to the local KACE Cloud Ldap Sync Service. ... Please try again" when trying to configure the LDAP service. ... The user used during the LDAP configuration does not have permission to configure the service in KACE Cloud.
KACE Connect stopped reporting location (4259107)
Devices no longer seem to be reporting location information in KACE Cloud. ... This seems to happen more often and to more iOS devices since iOS 15 was released. ... For reference please see: https://support.apple.com/en-us/HT202070
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