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How to add a new user to a KACE company account so access can be granted to the support portal? This article explains the steps to take to have a new employee associated to the company's KACE account.
In order to add users/contacts, Customer Service must be contacted, there are fours ways of contact, by going in order of fastest response:
Submitting a Case here.
By going into the Contact Support page, scrolling to the bottom right, and click "Start Chat".
Sending an email to firstname.lastname@example.org.
Contact by phone, phone number listing is here.
Customer Service will handle the account creation, which will be required to submit and view existing cases, and also for downloading new releases of purchased software.
For more details check the Global Support Guide.