Error: "Agent token signed by another server" (4299369)

While troubleshooting an agent connection for version 11.0, it may be noted that the following error is visible in the Konea.log:

"Connect | TLS config failure |{"err":"agent token signed by another server"}"

Gather information about the environment

1. Current version
   1. If not 11.0.273, please request that they upgrade to this version or newer
2. SSL/TLS Interception/Inspection?
   1. KACE SMA Agent with SSL/TLS Interception and Inspection (230247)
   2. If this exists, add an exception for the SMA
3. If this issue exists, stop here, as until you resolve this, the error will continue
   1. SSL inspection will cause this error

If no SSL/TLS interception/inspection, continue gathering information

1. How long has this SMA existed
2. Did they recently migrate/restore from backup
3. Partition sizes
4. Total devices
5. Number of devices successfully connecting
   1. If none, please check services