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How to configure IT Search to use an organization's SSL certificate (4345334)
When IT Search installs, it generates a default self-signed certificate for the web interface. ... Administrators may want to configure IT Search to use the organization's SSL certificate in order to avoid security warnings when accessing IT Search.
How to change the Agent name in the agent list (4249725)
When looking at the agent list the agent names are displaying the short name/FQDN/IP and you want to change it to FQDN/Short name/IP ... This will show what it finds when the agent is installed. ... Normally you will only see the Short Name or FQDN but sometimes you may see the IP or other erroneous information and you want to change it to something else.
Warning Messages occur when Gathering Events: "Cannot find the last stored event" and "Cannot sta (4211682)
Why do the following warning messages occur when gathering events? ... "Cannot start data collection from the position at which the last session has finished " or "Data collection was started from the beginning of the event log, because Intrust couldn't find the last gathered event position.
How is the trace logging enabled in InTrust for Events or Intrust Express? (4246877)
In some cases InTrust developers may need insight into a problem you may have with InTrust for Events (or Intrust Express) and ask for trace logs from either the InTrust for Events collector or agent module.
Collation error when attempting to setup ITSearch to include Enterprise Reporter data (4320025)
<p>The following error is displayed when trying to configure ITSearch to include Enterprise Reporter data:</p> ... <p>Critical Error: [Enterprise Reporter] Cannot resolve collation conflict between "Latin1_General_CI_AS" and "SQL_Latin1_General_CP1_CI_AS" in UNION ALL operator occurring in SELECT statement column 16. Cannot resolve collation conflict between "Latin1_General_CI_AS" and "SQL_Latin1_General_CP1_CI_AS" in UNION ALL operator occurring in SELECT statement column 18. Cannot resolve collation conflict between "Latin1_General_CI_AS" and "SQL_Latin1_General_CP1_CI_AS" in UNION ALL operator occurring in SELECT statement column 58.</p> Latin1_General_CI_AS is not supported Recreate the Enterprise Reported database to use SQL_Latin1_General_CP1_CI_AS collation.
The site specified contains no objects to collect the data from. (4294316)
If after creating a new site and a new task to run a gathering job, the error 'The site specified contains no objects to collect the data from.' is received in the session history for the task, most likely the gathering policy is corrupt.
Unable to run a Custom Search in InTrust Repository Viewer (4320365)
A user was unable to run a Custom Search in Repository Viewer, when the custom search is executed the data is returned, but only remain on the screen for 3 to 5 minutes before all texts in the right pane disappears along with the folder that contained the custom search.
How to determine the size of the Repository (4298284)
When viewing the size of the Repository folder in Windows Explorer, the size appears to be incorrect. ... Intrust uses long file names to store the Repository files. ... Windows Explorer does not support folders with files that have long names.
Error: "InTrust Server could not register Service Connection Point with Active Directory. Error code 0x80070005. Error text: Access is denied. (4351183)
Error code 0x80070005. ... Error text: Access is denied. ... The reason for this error is that InTrust Server account does not have enough rights to create Security Connection Point. ... Check that the InTrust server account has the following rights:
How does the InTrust agent compress the cache files? (4289658)
How does the InTrust agent compress the cache files? ... The agent uses the zlib algorithm to compress the cache file. ... http://www.zlib.org/zlib_tech.html ... We cannot estimate the compression ratio of the cache file, because the actual compression ratio greatly depends on specific data in a specific log.
Agent has not yet established connection to the InTrust Server (0x8adc2c09) (4213985)
When agents are used to gather audit data, the following error may occur: Agent has not yet established connection to the InTrust Server (0x8adc2c09). ... This situation may occur due to network problems, or when InTrust services have just been restarted, and agents have not communicated to the InTrust Server yet, such as:
Error: "HTTP status 407: Proxy Authentication Required" (4217967)
Even if there is no proxy server being used or QKP is local this error can still occur. ... 1. On the server hosting the Quest Knowledge portal, add the server's FQDN explicitly to the list of Proxy exceptions within Internet Explorer (If proxy is in use).
Not able to access Repository Viewer and giving Access Denied Error (4244926)
Check to see if proper NTFS and Share Permissions are not set for particular User on Repository path.
Real-time monitoring rule "Group member added by unauthorized personnel" may not fully meet end-u (4211149)
Real-time monitoring rule "Group member added by unauthorized personnel" does not allow for skipping alerts for certain members that are added to group. ... For example, we don't want to receive any alerts if we add user 'default_admin' to any security groups no matter who adds it.
Adding exclusion filter to 'Administrative Group Membership Changed' rule (4214822)
The mofidified version contains additional filter that makes the alert not to be matched when group membership is changed by CERTAIN user(s). ... Predefined rule is matched whenever the specified security group is changed by ANY user.
What time is displayed in the report, local time or GMT? (4322878)
When gathering from multiple servers in different time zones, what timeis going to be displayed for the event?Can you change this output to the time to GMT time or local time of the Reporting Console/InTrust Manager or InTrust Knowledge Portal application?
Error "SQL Query Produces No Results" collecting C2 Logs (4257410)
<p>If you see the error "SQL Query Produces No Results" during gathering of C2 audit logs from SQL 2000.</p> <p>If the database files are not located in the default location of "Program Files\Microsoft SQL Server\MSSQL\Data" then in SQL Enterprise Manager drill down to the SQL server and right click and go to properties, then go to the Database Settings tab and set the default Data Directory to the location of the C2 logs.</p>
Deactivate RC4 Cipher Suite on InTrust server. (4278401)
Is it possible to deactivate the RC4 Cipher Suite On InTrust Servers , or does InTrust use this type of Encryption ? <p>RC4 Cipher Suite is mentioned in the release notes and it is noted that RC4 is mentioned as a third party contribution.</p>
What happens to Index Data for events removed by repository clean-up? (4214911)
What happens to index files if the data they index was removed from the repository with a repository clean-up job? ... When audit data is removed from a repository (for example, by a repository cleanup job), index data related to the removed events is not purged immediately; this cleanup operation starts automatically within 24 hours.
ESX gathering job error, Cannot complete login due to an incorrect user name or password (4230836)
Description: Cannot complete login due to an incorrect user name or password. ... Possible reasons: invalid credentials or misconfigured Use Integrated Windows Authentication data source parameter.</p> The credentials specified in the "VMWare and ESXi events" data-source may be added as a domain-based account on the ESX side.
How does one Purge or Clean old data from an InTrust Repository to reduce the total size and retention time? (4353210)
How does one Purge or Clean old data from an InTrust Repository to reduce the total size and retention time? ... Some customers may wish to clean up their InTrust Repository to match their required data retention time.
"System.Data.SqlClient.SqlException: The transaction log for database 'InTrust_Audit_DB' is full. (4231006)
Running InTrust reports results in generic SQL Reporting Services error such as the following: ... "Failed to process: An error occurred during report processing. ... Query execution failed for data set Maindataset."
InTrust Repository Indexing Explained (4230909)
Indexing of InTrust repositories helps improve the performance of event searches. ... For general information and recommendations related to indexing, see the "Repository Indexing for Advanced Search Capabilities" & "Understanding InTrust Repositories" guides..
Report job fails with "E-mail notification failed: The transport failed to connect to the server" (4250511)
Report job fails with "E-mail notification failed: The transport failed to connect to the server". ... Reports are created but not delivered by email. ... <p>Cause 1:</p> ... <p>Outgoing SMTP server configured for the InTrust Server is not available or configured incorrectly.</p>
How to install individual Report Packs using MSI files (4254787)
InTrust Report packs contain reports for specific modules for which InTrust can collect logs. ... These Report Packs can be installed using the InTrust Installer Auto run or can be installed individually with MSI files.
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