InTrust IT Monitoring Workaround for Edge and Chrome (4371212)

InTrust IT Monitoring Workaround for Edge and Chrome

The IT Monitoring application depends upon technologies which are only available in the Internet Explorer web browsers. The workarounds presented allow for Microsoft Edge and Google Chrome to be used whilst still leveraging the Internet Explorer technologies in the background.

Customer cannot use Internet Explorer within their organisation.

Workaround 1 - IT Monitoring Console for Edge

Step 1. Open Edge , click on 3 dot icon first and then click on Settings 


Step 2. Click on Default Browser in left panel, then click on dropdown and select Allow. 


Step 3. For getting your ITMonitoring Console url Just copy the url given in your browser 


Step 4. Click on Add First , enter your ITMonitoring Console url and save it , then click on Restart. 
 
Result 


Refer below link for more Info 
https://blogs.windows.com/windowsexperience/2022/06/15/internet-explorer-11-has-retired-and-is-officially-out-of-support-what-you-need-to-know/ 

Workaround 2 - IT Monitoring Console for Chrome

Step 1 . Open Google Chrome and access the Chrome Web Store.(use below link) 
https://chrome.google.com/webstore/category/extensions

Step 2 . Search for IEability-Open in IE Tab. 


Step 3. In the search results, click Add to Chrome for the IEability-Open in IE Tab 


Step 4. Add the extension to Chrome and follow the on-screen instructions that appear during the installation process. 
Step 5. When the IEability address bar is successfully installed, click on the Icon mentioned in below 
Image and then click on IEability Tab 


Step 6 Install the file which is downloaded. 


Step 7. Close the application and again click on IEability tab with the application. This time it will 
open in IEability Mode. 


Result 


Refer below link for More Info 
https://help.incontact.com/Spring21/EN/Content/WFME/ConfigureBrowsersEmulateIE.htm
 

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