How To: Enable MIME and SMTP debug logging for the CMN Mail Connector (version 3.5 and higher) (4254383)

How To: Enable MIME and SMTP debug logging for the CMN Mail Connector (version 3.5 and higher)

How to enable MIME and SMTP debug logging for the Coexistence Manager for Notes (CMN) Mail Connector (version 3.5 and higher)

To enable debug logging for the CMN Mail Connector:

 1. Stop the 'Coexistence Manager for Notes Mail Connector' service.
 2. Open the Mail Connector folder:
    C:\Program Files (x86)\Dell\Coexistence Manager for Notes\Mail Connector\
 3. Rename log42net.config to log42net.config.normal.
 4. Download the log42net.config file attached to this article and copy it to the same folder.
 5. Delete/rename the current log file (..\Logs\CMN.log). 6. Start the 'Coexistence Manager for Notes Mail Connector' service.
 7. Reproduce the issue you are experiencing.
 8. Provide the following wlog files with the issue reproduced:
     C:\Program Files (x86)\Dell\Coexistence Manager for Notes\Mail Connector\Logs\CMN.wlog
     C:\Program Files (x86)\Dell\Coexistence Manager for Notes\Mail Connector\Logs\SMTP.wlog

Once troubleshooting has been completed, disable debug logging:

 1. Rename log42net.config to log42net.config.debug.
 2. Rename log42net.config.normal to log42net.config (no service restart is required).

log42net

In order to find out whether an issue is caused by CMN processing or whether the problem lies within Domino or Exchange, consider temporarily disabling the processing:

1. Stop the 'Quest Coexistence Manager for Notes Mail Connector' service.
2. Open the Mail Connector folder:
C:\Program Files (x86)\Quest Software\Quest Coexistence Manager For Notes\Mail Connector\
or
C:\Program Files\Quest Software\Quest Coexistence Manager For Notes\Mail Connector\
3. Edit the Configuration.xml file:
   a. Search for <disableprocessing>false</disableprocessing>.
   b. Replace it with <disableprocessing>true</disableprocessing>.
   c. Save the file.
4. Start the 'Quest Coexistence Manager for Notes Mail Connector' service.

To re-enable the processing:

1. Stop the 'Quest Coexistence Manager for Notes Mail Connector' service.
2. Edit the Configuration.xml file:
   a. Search for <disableprocessing>true</disableprocessing>.
   b. Replace it with <disableprocessing>false</disableprocessing>.
   c. Save the file.
3. Start the 'Quest Coexistence Manager for Notes Mail Connector' service.